HqO Solutions Engineer in Boston, Massachusetts
HqO is a fast-growing company that is revolutionizing the commercial real estate industry by better connecting landlords to their building tenants. We help landlords enable tenant experiences that surprise and delight through software, provide them with data to drive decisions, and ultimately increase the value of their assets. At HqO, each and every person plays an important role in shaping the future of our company and the industry itself. Join us as we empower the real estate companies to provide incredible experiences and build a stronger community for their tenants.
We?re excited to grow our team and have lots of opportunities for career development, so if you?re passionate about what you do and want to work in a fun and growing industry, join us!
About the Role
HqO Solutions Engineers are technology experts who work closely with our developer partners to bring their products and solutions to market via the HqO Platform. Solutions Engineers will support HqO?s marketplace model by accelerating the growth of our developer ecosystem and 3rd party integrations. The role requires a deep understanding of the disparate customer cases and technical applications that are core to HqO?s business.
Guide new and existing partners to build and integrate applications on HqOS Platform
Develop expertise on CRE tech stack and applications/functionalities across the market
Work in tandem with marketplace team to identify and evaluate new developer prospects
Support HqO?s Marketplace model by reducing friction for 3rd party developers
Serve as developer persona and evangelist at HqO
Facilitate rollout of existing integrations to new customers
Troubleshoot any issues that arise with our app developer community. This could include debugging logs, direct database queries, simulating and tracing API calls, etc.
Share developer/market trends with HqO product and engineering teams. Triage integration and developer tool requests to product as applicable.
Project manage partner development process
Provide as-needed pre-sale support to customer team on development partners and functional capabilities
Establish reference documentation for both internal and external audiences
Ability to develop comprehensive knowledge of development partner capabilities and product lines. Aptitude for learning new technologies quickly
Customer experience and success mindset and skills
Ability to interface and communicate effectively with executive leadership, technologists, and sales people at developer companies
Computer science or comparable background preferred
Understanding of commercial real estate technologies a plus
Desire to work across internal and external orgs to deliver solutions for HqO developers
Familiarity with server-side programming languages used for API integrations
Leverage reporting APIs, automated email reports, and other creative methods of data delivery to provide our publisher clients with a consolidated view of their usage and performance across our building portfolio.