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The MENTOR Network Sr. IT Business Analyst in Boston, Massachusetts

The MENTOR Network is a mission-based organization dedicated to providing high quality services to those we serve. We are seeking a Senior IT Business Analyst with a background in financial back-office systems to strengthen a growing IT team supporting a complex IT agenda for a large Health and Human Services organization.

The Senior Business Analyst will be a full-time employee responsible for working with business users at various levels across the organization to support a variety of strategic IT initiatives. The core responsibilities of this role include:

  • eliciting, researching and analyzing business requirements for all of business and corporate units

  • providing recommendations and options to the business using finance expertise on application design and business process improvement based on analysis

  • preparing and executing test plans and supporting users conducting testing activities

  • providing support to IT staff and users during the development and post deployment phase of projects

The candidate will be involved in a wide variety of projects in support of the business such as; Business Process Improvement initiatives, enterprise-wide strategic initiatives such as the development of an Electronic Health Record, and Finance and HR- related projects. These are enterprise-wide systems used in thousands of locations across the US.

  • Act as a liaison between the project sponsors within the business unit and the Operations Systems group to facilitate the identification of process improvements, system requirements and design, testing and implementation of large and/or complex technical projects, often requiring coordination of multiple functional areas.

  • Conduct needs and impact analysis on business requests searching for ways to link programs, processes, and systems throughout the organization to achieve optimal efficiency and reusability. Consider how current organizational programs and systems will be impacted by future development.

  • Understand the overall vision and can also address or respond to specific requirements details

  • Analyze and provides recommendations on major projects and system enhancements to the decision makers.

  • Facilitate requirements interviews and workshops with project stakeholders

  • Analyze and define user requirements and translate them into system requirements to ensure understanding of the request by all project members.

  • Document data requirements and conducts data analysis for integration and conversion efforts.

  • Create business models to support requirements language.

  • Collaborate with other IT disciplines to ensure continuity between requirements, design, and testing on or between project teams.

  • Participate as a part of one or more project teams using modified Agile for software delivery

  • Bring expertise of Business Analysis discipline to the team helping project management, business participants, developers and other technologists adopt best practices for the software development lifecycle.


  • Requires BS/BA in information technology or finance and/or equivalent experience.

  • Requires seven or more years of progressive experience as a Business Analyst or Consultant

  • Requires experience with financial systems for healthcare providers

  • Requires exposure to large, complex IT projects.

  • Requires strong communication skills, both verbal and written, organizational skills, interpersonal skills and requirements planning and management skills.

  • Demonstrated aptitude towards problem identification, resolution and comprehension and interpretation of technical procedures.

  • Requires strong analytical skills

  • Requires comfort with data requirements and related data activities

  • Experience with traditional and Agile methodologies

  • Requires the ability to work collaboratively with business, building and developing effective business relationships

  • Requires the ability to facilitate meetings and workshops in person and remotely

  • Requires the ability to understand and analyze complex business challenges and impact in order to provide informed and appropriate consultation

  • Requires broad technical awareness coupled with strong business process design

  • Requires the ability to think conceptually using creative, comparative and inductive reasoning to apply to existing concepts or to define new concepts

  • Requires flexibility to manage multiple business demands and projects simultaneously

  • Experience working in a large, geographically distributed environment

Because our IT challenges are truly unique, industry experience is not relevant. Rather, this uniqueness will require the ability to think though new challenges in different ways.Why Join Us?

  • Full compensation/benefits package for employees working 30+ hours/week.

  • 401(k) with company match.

  • Paid time off, holiday pay, annual bonus plan.

  • Complex work adding value to the organization’s mission alongside a great team of co-workers.

  • Enjoy job security with nationwide career development and advancement opportunities.

The MENTOR Network is a national network of local health and human services providers offering an array of quality, community-based services to adults and children with intellectual and developmental disabilities, brain and spinal cord injuries, and to youth with emotional, behavioral and medically complex challenges, as well as their families; and to elders in need of support. With Corporate operations located in the Boston Seaport, Lawrence, Massachusetts and Edina, Minnesota, we strive to support our 32,000 employees serving 30,000 individuals in 37 states.

Our organization is driven by the power of relationships. As an organization of people serving people, positive and productive relationships are vital to the work we do.

The Mentor Network is pleased to be an equal employment employer Women/Minorities/Veterans/Individuals with Disabilities