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Splunk Sr. Manager, Global Services - Shared Services in Boston, Massachusetts

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Role:

Splunk’s product portfolios are grouped into four categories: Security, DevOps, IT Ops, and Platform. In an effort to drive cohesion across the business, we have formed a Shared Services team within the Global Services organization. Shared Services facilitates the blending of capabilities necessary for interoperability between product portfolios and will ensure skill breadth and depth at a global scale.

As a Sr. Consulting Manager in Global Services, you will be accountable for all aspects of leadership and business execution of a team of Consultants. You will help shape delivery methodologies while fostering quality and ultimately customer success on every engagement. You will support the shift to expert services, assist in transforming Splunk into a cloud-first organization, and drive an improved customer experience. This leadership role will be critical to our Splunk vision and strategy!

Responsibilities:

  • Execution of critical initiatives, delivering or exceeding on the team's business plan, talent acquisition and management

  • Work cross-functionally with engineering and support teams to mitigate and remediate customer problems, identify and acquire the appropriate resources to facilitate successful delivery, and lead Consultant development both professionally and personally in concert with company goals and objectives.

  • Establish close working relationship with the Global PS Practices to understand capability in order to ensure capacity is available globally

  • Lead by example and mentor the team members to develop the maturity and capability of the team

  • Foster a culture of “always selling” and enable Architects and Consultants to identify expansion opportunities for Splunk

  • Participate in recruiting and employee development activities to ensure a balanced team with the right skills, new offerings and market adaptation

  • Collaborate with individuals across the CS organization, such as Technical Enablement, Education, Customer Success Management, and Support.

  • Assist in the collection of best practices from the field, the aggregation and collection of knowledge artifacts (documents, white papers, blog posts, Splunk answers, etc.)

  • Good corporate citizen – two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.

  • Embrace continuous learning, maintain up-to-date knowledge of Splunk products, functional knowledge, and industry trends

  • Measure and report on the effectiveness of services and training enablement investments and programs

  • Be an active member of the Americas PS Leadership team by fostering a culture of disruptive, innovative thinking that drives continuous improvement of the Americas PS business and its team members

Requirements:

  • 8+ years of relatable experience or a related function with direct customer advocacy and engagement experience in pre and post sale activities

  • 3+ years of experience in Customer Success and/or Professional Services functions

  • Experience in customer facing software role

  • Experience collaborating with highly matrixed teams (i.e.: sales, product and engineering) as a customer advocate

  • Ability to develop business proposals

  • Outstanding verbal, written, social, presentation, and interpersonal skills

  • Willing to work as part of a diverse, matrixed team, providing and taking guidance to/from internal partners to achieve organizational outcomes

  • Organized with a healthy sense of urgency, able to set, communicate, and meet deadlines while balancing competing priorities

  • Ability to quickly explore, examine and understand complex problems and how they relate to the customer’s business

  • Ability to stop, collaborate and listen with technical and non-technical consumers from application developers to executive level partners

  • Self-motivated and self-educating, always interested in keeping up with technology and improving oneself

  • Substantial experience working for a software vendor delivering services to end user customers is required

  • Ability to thrive in a dynamic, fast-growing environment while working remotely from other members of your team

  • Bachelor’s Degree, or substantial relevant field experience

  • Willing to travel up to 25% globally (if permissible by local and national government in consideration of all public health and safety concerns)

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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