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Oracle Sr Principal Consultant - SW/Srvcs/Tech - NetSuite ACS in Boston, Massachusetts

Job Description

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.

6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

Responsibilities

NOTE: Level and title commensurate with experience.

Sr Principal Consultant - SW/Srvcs/Tech - NetSuite Managed Services (ACS)

The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with Software, Services, or Technology verticals experience (e.g. Advertising, Media, or Publishing). This direct-hire position can be home-office based in most major US and Canadian cities, and requires up to moderate travel, as appropriate.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!

Responsibilities include:

  • Participate in the identification and documentation of customer’s NetSuite value gaps leveraging our proprietary SuiteReview methodology

  • Participate in driving the approach to remediate gaps, and consensus with the Customer of same

  • Work with customers to remediate highest priority gaps

  • Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team

  • Define detailed functional requirements for automations and integrations to NetSuite

  • Work with TS team to design and unit test automations and integrations

  • Perform quality reviews of deliverables developed by other team members

  • Continue to increase product knowledge and pursue relevant certifications

  • Collaboration with other ACS teams, including Technical Account Managers (TAMs), TS, TS, Point-of-sale (POS), Commerce, OpenAir, and Premier and/or Platinum Support

  • Follow essential internal business processes aligned toward delighting our Customers

Preferred Qualifications include:

  • 6+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets

  • Strong NetSuite ERP experience - competing ERP offerings may be considered

  • 2+ years external consulting role experience with sustained C-suite interactions

  • Experience with defining requirements for complex customizations and integrations

  • Proven custom development analysis, design, and testing skills

  • Strong communication skills

  • Knowledge and experience with SuiteProjects, Advanced Revenue, SuiteBilling and other advanced accounting processes

  • Ability to evolve Customer business processes based on leading practices

  • Passion for driving Customer satisfaction

  • Project and/or team leadership experience

  • Finance and/or Accounting professional and/or academic background a plus

  • NetSuite ERP Consultant or other relevant product certifications a plus

  • Ability to leverage a team of people with a broad range of functional, process, change management, and technical skills

  • Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap

  • Travel Requirement: Modest to moderate, as appropriate

_At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. https://www.oracle.com/corporate/careers/culture/diversity.html_

#SuiteOpps

#JoinNetSuite-ACS

#LI-Remote

#LifeAtNetSuite

#LI-JH7

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

Canada: Hiring Range from $76,700 to $167,000 CAD per annum

US: Hiring Range: from $87,000 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

  9. 11 paid holidays

  10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

  11. Paid parental leave

  12. Adoption assistance

  13. Employee Stock Purchase Plan

  14. Financial planning and group legal

  15. Voluntary benefits including auto, homeowner and pet insurance

This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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