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Travelers Sr. Technology Engineer-Mainframe in Boston, Massachusetts

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$88,300.00 - $145,700.00

Target Openings

1

What Is the Opportunity?

Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities. This job is a team lead.

What Will You Do?

  • Provide technical support for the mainframe infrastructure and software products hosted on the mainframe platform.

  • Perform research, analysis, design, planning, and engineering for software installations and upgrades under general direction.

  • Responsible for establishing and managing to established quality control and security protocols.

  • Investigate and resolve routine or common incidents and issues generated from the Service Desk, application development teams, subsystem support teams, and end users with little supervision.

  • Fulfill routine or common service requests related to mainframe hardware, operating system, or software products

  • Participate in the support, coordination and execution of scheduled maintenance activities including IPLs, DR tests, etc.

  • Participate in an on-call rotation to provide 24x7 support; be available for project and maintenance activities outside normal working hours, as needed.

  • Multi-tasks, prioritizes according to business priorities and production availability requirements.

  • Perform research and analysis for exploitation of new features and functions of supported software

  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Eight years of experience in Technology preferred.

  • Experience providing technical direction to project teams preferred.

  • Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

  • Advanced knowledge of one or more of the following technical skills:

  • Foundational IT Infrastructure

  • Operating Systems

  • Software

What is a Must Have?

  • A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, required.

  • Eight years of experience in Technology required.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

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