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Travelers Sr. User Experience Specialist - Remote in Boston, Massachusetts

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Target Openings

1

Job Description Summary

Under moderate supervision, works in collaboration with UX colleagues, must be comfortable working independently. Sr. UX Specialist partners with a collaborative, cross-functional team to research, design and usability test digital experiences.

This position may be based 100% remotely or in one of our offices.

Primary Job Duties & Responsibilities

  • May serve as the key point of accountability for UX efforts at the project level. Advocates for user-centered design approaches.

  • Practices and encourages collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail.

  • Provides input into the creation and evolution of design systems and best practices that account for user needs and context, while reinforcing brand values and standards.

  • Ensures adherence to UX guidelines across projects.

  • Informs UX resource allocation during ideation, prioritization, development, and quality assurance phases of projects.

  • Plans and serves as facilitator or observer for UX research and testing efforts. Conducts competitive research and analysis. May report research findings to stakeholders. Translates these findings into design solutions.

  • Creates artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets.

Minimum Qualifications

  • Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 3 years of User Experience work experience required.

Education, Work Experience, & Knowledge

  • Typical incumbent experience level 3+ years

Job Specific Technical Skills & Competencies

  • Strong communication, organization, time management and interpersonal skills.

  • Familiarity or basic understating of web-based technologies.

  • Experience with wireframing / prototyping software.

  • Experience in conducting end user research and interviews.

Environmental / Work Schedules / Other

  • Travel Requirements: Travel Occasionally

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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