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VMware Staff Technical Writer in Boston, Massachusetts

Business Summary

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything. Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.

Job Role and Responsibility

The VMware Information Experience (IX) team is seeking an experienced technical writer to support the VMware Tanzu portfolio of products. For this position, you should demonstrate strong technical and writing skills, flexibility, and adaptability. As part of our highly-collaborative team of technical writers, you will work with software developers, product managers, and engineering stakeholders to create technical documentation that helps our customers use our products to achieve their goals. You can see some of our existing Tanzu documentation at https://docs.pivotal.io .

  • Work independently and pair with other writers to create and revise existing technical content in a fast-paced, agile environment.

  • Communicate highly complex technical concepts clearly and concisely.

  • Write for a range of customers, including new and experienced operators, administrators, and developers.

  • Work with peer reviewers, incorporating editorial feedback to ensure that VMware style and standards are appropriately observed in technical content and media.

  • Use the VMware toolchain and source control tools to author and publish content.

  • Install and use early builds of products and report issues.

  • Contribute to open source projects used by developers and customers.

  • Ensure compliance with documentation styles and standards.

Required Skills

  • Ability to identify and understand customer needs and to envisage how customers would use the product.

  • Ability to develop strategy for information architecture and documentation infrastructure.

  • Ability to learn and understand complex technical concepts, and to explain these concepts clearly and concisely.

  • Manage complex documentation projects and balance multiple tasks in a dynamic environment.

  • Ability to obtain information through research, interviews, and experimentation.

  • Participate in User Interface development by providing in-product user assistance.

  • Understanding of technical writing principles like single sourcing, content reuse, and dependency limiting.

  • Working knowledge of Markdown, DITA XML, and topic-based writing.

  • Ability to work in a team environment and collaborate with other teams including Engineering, Product Management, and Program Management.

  • Exceptional organizational skills to allow you to manage multiple projects with competing deadlines

  • Experience using a command-line interface (CLI).

  • Familiarity with programming languages and APIs.

  • Basic knowledge of UNIX/LINUX operating systems.

  • Knowledge of usability and human factors principles.

  • Familiarity with Git and GitHub

  • BS/BA in Technical Communication, Computer Science, related technical field, or equivalent experience.

Preferred Skills

  • Familiarity with Scrum/Agile development environments.

  • Experience with Kubernetes, vSphere, and cloud-based Enterprise software products.

  • Experience working on a globally-distributed team strongly desired.

Category : Engineering and Technology

Subcategory: Technical Writing

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Remote: Yes

Posted Date: 2020-11-05

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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