Smartsheet Systems & Tools Program Manager (Remote Eligible) in Boston, Massachusetts
Systems & Tools Program Manager (Remote Eligible)
The Systems and Tools Program Manager will act as a coordinator for Smartsheet's seller-focused Systems and Tools projects. In this role, you will be tasked with developing programs to support Smartsheet's strategic direction, as well as creating and managing long term goals within the systems and tools team. In this role, you will report directly to the Senior Systems and Tools Manager and work closely, and consult with, various business partners across Sales, Operations, Product, Marketing, and Enablement to ensure a holistic approach is aligned across the organization including prioritizing programs, establishing deployment strategies, and working with IT partners to ensure successful execution of new tools and systems.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
You will report to our Manager of Project Management within Sales Enablement.
Work with management to understand and prioritize essential needs across sales tools
Build networking relationships with disparate stakeholders to achieve Systems and Tools business goals
Research new systems, tools, and processes that will enable the sales team to sell more efficiently and effectively
Drive process improvements and efficiencies to achieve operational goals - iterate and scale systems and processes to meet Smartsheet's global needs
Manage training development projects, including curating training content
Gather data from systems, tools or processes to quantify the benefits
Create and manage long-term goals for our systems and tools
Develop an evaluation method to assess program strengths and identify areas for improvement
Ensure goals are met in areas including customer satisfaction, quality, and team member performance
Implement and manage changes and interventions to ensure project goals are achieved
Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services provided
Produce accurate and timely reporting of program status throughout its life cycle
Analyze program risks
Work on strategy with the greater Enablement team
3+ years of experience working with sales organizations
3+ years of enablement tools and/or sales operations experience
Experience with SaaS
Experience in program management
Experience in analyzing, developing, and implementing programs that support systems and tools usage
Experience with Salesforce, Sales Engagement Platforms (Outreach, YesWare, Salesloft), Learning Management Systems, and Content Management Systems
Perks & Benefits:
100% employer-paid medical, dental, and vision coverage for full-time employees
Equity - Restricted Stock Units (RSUs) with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Incidental Sick Leave
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!
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Boston, MA, USA
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