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Schneider Electric Tech Partner II Boston MA in Boston, Massachusetts

Tech Partner II

Job Description

We are looking for a rock star Workplace Support Technician to join our team. In this role you will be responsible for a wide array of support services. Expert level training/mentoring will be provided by Schneider Electric to ensure that you are successful in the role.

*Requirements: *

  • 3 - 8 years of technical support experience, previous deskside technician support experience preferred

  • Confident, upbeat and re-assuring attitude with ability to communicate and interact with workplace professionals, including Executive level personnel, as needed

  • Office 365 experience preferred

  • ITIL and ITSM experience preferred

  • 3 - 8 years of experience in implementing, troubleshooting and supporting end user technologies & services, preference given to experience in medium to large sized environments

  • 3 - 8 years of MS Windows desktop or laptop OS administration, configuration and troubleshooting experience

  • Experience with Microsoft SCCM preferred

  • Mobile Device Management experience with supporting and managing mobile devices, configuring mobile policies and deploying mobile applications

  • Good knowledge of key technologies including Enterprise Mobility, Collaboration, Messaging, Video Conference and Unified communication

  • Good knowledge of LAN and WiFi technologies in an Enterprise setting

  • Good working knowledge of Active Directory

  • Ability to resolve complicated technical issues

Responsibilities:

  • Create, Receive, Monitor, Maintain and Resolve work tickets

  • Imaging, Setup and Support of computer(s), monitor(s), mobile device(s)

  • Maintain on-site presence at designated service locations to support end users

  • Software installation and support in accordance with Schneider standards

  • Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment

  • Training end users on how to operate office automation equipment as requested

  • Hardware platform troubleshooting and management

  • Software platform troubleshooting and management

  • Perform secure password management for all provided passwords

  • Support access to corporate network/wireless and applications (both on network as well as over VPN)

  • Coordinate execution of tasks with guidance from Service Desk representatives

  • Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking

  • Other duties as assigned

Primary Location: US-Massachusetts-Boston

Schedule: Full-time

Unposting Date: Ongoing

Req ID: 005DZW

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