Salesforce.com, Inc Technical Architect Director in Boston, Massachusetts
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Customer Success Group
We are hiring Technical Architect Directors to work with our customers in these industries:
AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality and Business Services)
CMT (Communications, Media and Technology)
FINS (Financial Services including Insurance)
HLS (Healthcare and Life Sciences)
RCG (Retail Consumer Goods)
PubSec (Public Sector, Non-profit, and Education)
The Professional Services organization is passionate about delivering Salesforce's premier product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap, and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.
Our organization is made up of thousands of the world’s leading Salesforce authorities. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.
Technical Architect Director Role
As a Technical Architect Director, you will be serving as a strategic advisor and Salesforce product and platform guide to the company’s largest, most complex enterprise customers.
Here are some salient responsibilities the role entails -
Lead teams made up of technical architects and developers and work with executive leadership
Facilitate consensus of proposed solutions from top management levels
Work with cross-functional teams
Manage virtual teams
Provide thought leadership
Formulate and deliver action plans for high profile critical initiatives
Develop innovative solutions to business issues
Serve as a trusted advisor to the client
Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
10+ years’ enterprise architecture or consulting experience
Strong application design skills combined with strong data, integration, and security architecture skills
Multi-Cloud implementation experience
2-5 years leading and managing people
Strong experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
Strong client management skills
Travel may be required and varies depending on the client requirements
TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
Good team mate: Proficient at collaboration and working with members of a team
COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
4+ years’ experience managing full life-cycle Salesforce implementations
Salesforce domain expertise
Have CTA certification or are in the process of getting the CTA
Strong understanding of SDLC methodologies (Agile, Scrum, etc)
Executive Presence - being able to influence outcomes
LEADERSHIP: Self-aware; proficient at building strong relationships
Inspiring leader: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
For Colorado-based roles: Minimum annual salary of $191,600. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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