VMware Technical Customer Account Manager - Healthcare in Boston, Massachusetts
What’s Hot @VMware:
Solutions for Healthcare : https://www.vmware.com/solutions/industry/healthcare.html
VMware for Healthcare IT Blog ( Transforming the Cost, Quality and Delivery of Patient Care ): https://blogs.vmware.com/industry-solutions/healthcare/
The Software-Defined Data Center: https://www.vmware.com/solutions/software-defined-datacenter.html
Learn how to extend virtualization across the entire data center at http://www.vmware.com/software-defined-datacenter/ VIDEO at http://www.vmware.com/software-defined-datacenter/
Discover VMware NSX, the new network virtualization platform at http://www.vmware.com/software-defined-datacenter/ VIDEO at http://www.vmware.com/software-defined-datacenter/
Technical Whitepaper: The need for a Software-Defined Architecture at http://www.vmware.com/resources/techresources/10471
Discover VMware : http://vmw.re/1BL5DGr
Want to join an innovative team of Customer Advocates?
Want to help change the future of IT?
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A Fulfilling and Agile Work Environment
You will consult closely with customers to ensure their satisfaction and return on investment of VMware solutions. You are the customer’s primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success.
You will engage resources across the entire VMware organization (sales, product management, R&D, and support). You will proactively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.
Customer Advocate; world class customer liaison
Map VMware solutions to the customer’s unique business and technical requirements to ensure strategic long term value
Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of VMware solutions within your assigned accounts
Agility: respond to the needs of your customers with confidence and ease
Provide project leadership, coordination and architectural guidance for the customer’s major VMware initiatives
Maintain high-level technical knowledge of core VMware solutions and future product direction
Manage and own competing requests across multiple client engagements
Provide clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements
Support customer business objectives by effectively leveraging TAM program deliverables
Build and maintain knowledge of relevant technologies, industry trends, regulations, challenges, and business drivers.
Regularly interact with Healthcare strategists and Alliance Partners to ensure current and relevant knowledge is being leveraged across customers.
Work closely with customers to differentiate our offerings in healthcare context.
Facilitate the transformation of IT as a cost center to IT as a service provider and strategic differentiator for the next generation of healthcare provider.
VMware Healthcare Mission
- Transforming the Cost, Quality and Delivery of Patient Care.
Healthcare industry experience desired, especially working for or with providers.
Must be agile and able to adjust quickly to many different situations and challenges
Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization)
Must be a fast learner with the ability to explain technical concepts to a variety of audiences
Solid technical background in at least 2 of the following areas: data center infrastructure, operating systems, desktop deployments, mobility, networking, security, system administration and technical architecture; preferably with industry certifications
Business acumen and problem-solving skills with the ability to influence change at all levels
Effective at working independently and in a virtual team setting
Strong organizational skills with the ability to manage competing client demands
Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels
Ability to travel up to 30%
Bachelor’s degree preferred or demonstrated equivalent experience
VCP: VMware Certified Professional 5 or greater certification preferred
Diversity at VMware
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.