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Colleges of the Fenway Technical Inventory and Support Specialist - Wentworth Institute of Technology in Boston, Massachusetts

The Technical Inventory and Support Specialist is responsible for managing and maintaining the detailed inventory of campus technologies and hardware and applying the information gathered to make the best decisions concerning IT-related distribution and purchases for the university. This position will focus on developing and maintaining processes, policies, standards, and measurements that help the Tech Spot and the university to effectively manage the complete lifecycle of technology assets. This position is also responsible for the deployment and tracking of laptops, loaner laptops, peripherals, tablets, AR/VR equipment, and other university technologies. This position will also play a key role in assisting the help desk with providing a high level of technical support for our students, faculty, and staff to help them resolve issues and use technology efficiently. Occasional evening and/or weekend work may be required. Required Qualifications: * Experience providing technical support for Windows laptop or desktop computers * Excellent organizational, time management, and communication skills * Ability to troubleshoot effectively in a fast-paced environment * Experience managing and maintaining databases and records of information * Ability to work with a variety of users and expertise promoting a customer service oriented attitude * Ability to work independently and as part of a team with proven multi-tasking experience Preferred Qualifications: * Knowledge of both Apple and window laptop products as well as cell phones and peripherals * Experience utilizing inventory software such as APEX or ServiceNow * Experience using and deploying virtual desktops/environments * Proven ability to build strong working relationships with various individuals and groups in an operational and project setting * Experience collaborating with departments and promoting technologies and services Wentworth is an AA/EEO employer. Women and underrepresented groups are encouraged to apply. To apply, please copy and paste the following link into your browser: Date Posted: 6/30/2021