Salesforce.com, Inc Technical program Manager, Security Integration in Boston, Massachusetts
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Products and Technology
Trust is the #1 company value at Salesforce. It’s not just words or a slogan: it’s part of the beating heart of the company that everyone contributes to every day. We define trust as security, availability, and performance. Delivering new capabilities is one thing, but we must do so while protecting and earning our customer's trust.
As the Senior Technical Program Manager, you will be assigned a cloud to own end to end. You will be responsible for building strong relationships with your cloud teams and executives to communicate and drive the security roadmap of your assigned cloud. Additionally, you will need to develop strong relationships with our security teams to determine what your cloud needs to deliver to continue to improve their security posture. You will be responsible for partnering with the cloud-dedicated Business Information Security Officer (BISO) to consolidate all of these needs and making trade-off decisions on what your cloud should prioritize security wise, both short and long term.
As a technical program manager, you need to work with your cloud to build a security roadmap of their deliverables. You will need to update and maintain it with changing needs. And the only constant at Salesforce is change! You must be comfortable with ambiguity and can continue to rally a team behind a vision, even if it’s not clearly defined.
At the tactical level, we are looking for a highly organized, succinct and direct communicator to keep all parties informed of status, decisions, blockers and wins on a weekly basis. This requires you to have a history of managing conflicts with your strong emotional intelligence, and fearlessness in taking a hit if it means protecting your broader team.
You can collaborate with your immediate team to create a joint vision of defining the internal customer experience and what success looks like. You will partner together to establish the current state of customer satisfaction, identify critical opportunities for high-impact improvements, create visibility into lagging, leading, and coincident indicators to help guide the program to successful outcomes.
Work closely with non-security engineering leaders and other resources to identify security engagement needs, goals, program elements, project components and actionable recommendations for improvements
Create and communicate short and long range plans for your cloud
Provide weekly program updates to leadership and stakeholders company wide that highlight actions required, decisions, blockers and wins
Establish baseline metrics and KPI’s for effective program tracking
Passionate about working directly with internal customers, and driven to deliver exceptional customer experiences
Cultivate effective, trusted relationships
Deliver hands on work as an individual contributor; deliverables may be in the form of project plans, short presentation decks, or highly-organized documents that anticipate customer needs and answer them in a story-telling fashion
Demonstrate active listening in every engagement, in order to hear the other person’s needs and deliver against those needs or kindly reset expectations of the true state of affairs
Balance your workload to deliver the highest priority items while setting expectations proactively with your stakeholders of what won’t get done
Strive for personal continuous improvement; takes feedback not as criticism, but rather as someone who sees their potential and is investing time in them by providing said feedback as an opportunity to improve
Required Skills & Experiences
Bachelor’s degree or higher
10+ years’ experience in technology program management, technology business operations, technology voice of the customer, or related roles.
Excellent communication, presentation, interpersonal and analytical skills.
Ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
Self-directed and process-oriented, with experience in hitting milestones and deadlines.
Customer-focused: you know how to balance your "get it done" attitude with diplomacy to be able to work effectively across different teams and at all levels.
Proven ability to prioritize initiatives utilizing data from multiple input sources, while staying aligned with the bigger picture.
Some familiarity with large scale distributed systems or public cloud technology business operations.
Excellent people management skills.
For Colorado-based roles: Minimum annual salary of $111,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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