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Salesforce.com, Inc Technical program Manager, Security Integration in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Trust is the #1 company value at Salesforce. It’s not just words or a slogan: it’s part of the beating heart of the company that everyone contributes to every day. We define trust as security, availability, and performance. Delivering new capabilities is one thing, but we must do so while protecting and earning our customer's trust.

As the Senior Technical Program Manager, you will be assigned a cloud to own end to end. You will be responsible for building strong relationships with your cloud teams and executives to communicate and drive the security roadmap of your assigned cloud. Additionally, you will need to develop strong relationships with our security teams to determine what your cloud needs to deliver to continue to improve their security posture. You will be responsible for partnering with the cloud-dedicated Business Information Security Officer (BISO) to consolidate all of these needs and making trade-off decisions on what your cloud should prioritize security wise, both short and long term.

As a technical program manager, you need to work with your cloud to build a security roadmap of their deliverables. You will need to update and maintain it with changing needs. And the only constant at Salesforce is change! You must be comfortable with ambiguity and can continue to rally a team behind a vision, even if it’s not clearly defined.

At the tactical level, we are looking for a highly organized, succinct and direct communicator to keep all parties informed of status, decisions, blockers and wins on a weekly basis. This requires you to have a history of managing conflicts with your strong emotional intelligence, and fearlessness in taking a hit if it means protecting your broader team.

You can collaborate with your immediate team to create a joint vision of defining the internal customer experience and what success looks like. You will partner together to establish the current state of customer satisfaction, identify critical opportunities for high-impact improvements, create visibility into lagging, leading, and coincident indicators to help guide the program to successful outcomes.

Key Responsibilities

Work closely with non-security engineering leaders and other resources to identify security engagement needs, goals, program elements, project components and actionable recommendations for improvements

Create and communicate short and long range plans for your cloud

Provide weekly program updates to leadership and stakeholders company wide that highlight actions required, decisions, blockers and wins

Establish baseline metrics and KPI’s for effective program tracking

Passionate about working directly with internal customers, and driven to deliver exceptional customer experiences

Cultivate effective, trusted relationships

Deliver hands on work as an individual contributor; deliverables may be in the form of project plans, short presentation decks, or highly-organized documents that anticipate customer needs and answer them in a story-telling fashion

Demonstrate active listening in every engagement, in order to hear the other person’s needs and deliver against those needs or kindly reset expectations of the true state of affairs

Balance your workload to deliver the highest priority items while setting expectations proactively with your stakeholders of what won’t get done

Strive for personal continuous improvement; takes feedback not as criticism, but rather as someone who sees their potential and is investing time in them by providing said feedback as an opportunity to improve

Required Skills & Experiences

  • Bachelor’s degree or higher

  • 10+ years’ experience in technology program management, technology business operations, technology voice of the customer, or related roles.

  • Excellent communication, presentation, interpersonal and analytical skills.

  • Ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.

  • Self-directed and process-oriented, with experience in hitting milestones and deadlines.

  • Customer-focused: you know how to balance your "get it done" attitude with diplomacy to be able to work effectively across different teams and at all levels.

  • Proven ability to prioritize initiatives utilizing data from multiple input sources, while staying aligned with the bigger picture.

  • Some familiarity with large scale distributed systems or public cloud technology business operations.

  • Excellent people management skills.

For Colorado-based roles: Minimum annual salary of $111,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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