Massachusetts Information Technology Jobs

Are you looking to become part of a dynamic, technology-driven company? AMAG Technology, an Allied Universal® Company, is a market leader in Physical Access Control, Identity Management and integrated security solutions. We are always looking for talented individuals to join our team, and offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more. Start your career with AMAG Technology today!

AMAG, an Allied Universal® Company, is hiring a Technical Support Engineer. This Technical Support Engineer position is responsible for providing oral and written responses to technical enquiries over the phone and via email to customers related to AMAG Access Control software and hardware.

What you will do:

• To provide timely and accurate responses to customer related issues.

• To represent AMAG in a customer facing role regarding problems.

• Understand the impact and importance of a customer issue and relay clear concise information to the post development support team

• Replicate and resolve problems reported by internal project managers, customers and distributors.

• Liaising with customers with regard to implementation issues specifically related to customer IT platforms.

• To participate, as required, in the company's Quality program

What you will need to be successful in this role:

• Degree level education or equivalent in computing or electronics \ computing

• Experience of working in a similar role.

• Need to be customer facing and have the ability to engage and communicate with customer contacts with a high level of IT understanding.

• Able to work on own and in a team environment.

• Good time management skills; able to meet project deadlines.

• Ability to write clear, well-structured reports and instructions.

• Good communicator

• Excellent interpersonal skills with proven productive working relationships with customers, management, and peers

Other work related factors:

• Occasional travel often at short notice with period of travel of up to 2 weeks in duration a requirement.

• Multi-lingual ability to speak, read, and write in English and preferably Spanish is a plus

• Strong customer orientation and problem-solving skills

Employees are eligible for the following benefits:

• Medical, Dental, Vision, Life Insurance and Disability

• Supplemental Health Insurance (accident, critical illness and hospital)

• 401K

• Legal Plan

• Employee discounts

• Employee Assistance

• Commission payments

• 15 days of Vacation and 5 Sick days

• Pay Rate Range: $58,000 to $63,000

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2023-974281

Location: United States-Massachusetts-Boston

Job Category: AMAG