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Robert Half International Technical Support Engineer in Boston, Massachusetts

Description

About Us

In today’s always-connected world, businesses need to be available to customers, 24/7/365. This is non-negotiable. Enter Zerto. By providing Resilience for Evolving IT™, Zerto ensures enterprises always have access to business-critical data and applications regardless of any IT interruption, downtime or delay. Zerto’s award-winning Cloud Continuity Platform™—protecting thousands of enterprises worldwide —is the simplest, most reliable BC/DR software solution built to protect applications on any virtualized IT environment, be it public, private or hybrid cloud. Zerto’s fast-moving, creative and supportive work culture fosters innovation and hard work centered around an atmosphere of fun and togetherness.

Zerto’s leaders work tirelessly at creating a work space where people love coming to every day. We work in an entrepreneurial, creative, and collaborative environment. If you have a passion for pushing your own limits and are eager to have impact on a winning team, you might be the person we are looking for. Are you feeling Zertonian?

Why work with our group

Zerto solutions are also backed by global support service centers that provide on-demand access to an expert team of support engineers 24x7. A commitment to excellence and customer advocacy pervades the Zerto Support Engineering team and the work environment fosters intellectual stimulation through exchanges with internal and external customers. All customers, regardless of support level, can access the Zerto Support Portal, which includes a knowledge base, documentation and forums for do-it-yourself answers to most common questions.

Zerto’s customer base is growing rapidly, and with it grows the challenge to provide professional technical support. The Zerto Engineering Support team supports a growing number of partners and s – enterprises maintaining BC/DR in virtual environments. We provide time-zone optimized coverage throughout multiple global support centers.

Zerto Support Engineering team members are the “best of the best” supporting business-critical applications and services in a virtual BC/DR infrastructure.

Job Description

As a member of our Zerto Engineering Support, you will provide advanced technical support to our clients who are working to deploy and maintain Zerto solutions and related tools.

Responsibilities

Respond to escalated technical issues surrounding the Zerto platform, primarily by web portal, telephone and e-mail

Interfaces directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution

Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting

Requirements Amazon Web Services (AWS), Linux

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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