Job Information
Bullhorn, Inc. Technical Support Intern in Boston, Massachusetts
Job #300439: Professional Services
Job Code:#300439
Title:Technical Support Intern
Job Type:Job Posting
Job Location:Boston Massachusetts
Job Description:
Position Overview:As the Technical Support Intern, you will be part of the Support team that is responsible for resolving technical and application related inquiries regarding Bullhorn’s software product for our clients.Responsibilities:Help the team to resolve software and technical questions for the customer efficiently and effectively mainly through email and phoneResponsible for managing the support inbox, writing and updating documentationGather the required information necessary in order to best handle customer software and technical inquiriesOrganize and be an integral part of responding to customer inquiries via email.Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriatePartner with Technical Support team members on various strategic projects when neededRequired Skills and Experience:Majoring in MIS/CIS is preferred but not requiredBe a contributing part of a winning team and deliver excellent results as an individual.Proven ability to multi-task and work efficiently/proactively in a fast paced, dynamic environment.