Bullhorn, Inc. Technical Support Intern in Boston, Massachusetts

Job #300439: Professional Services

Job Code: #300439

Title: Technical Support Intern

Job Type: Job Posting

Job Location:

Boston

Massachusetts

Job Description:

Position Overview: As the Technical Support Intern, you will be part of the Support team that is responsible for resolving technical and application related inquiries regarding Bullhorn’s software product for our clients. Responsibilities:

Help the team to resolve software and technical questions for the customer efficiently and effectively mainly through email and phone Responsible for managing the support inbox, writing and updating documentation Gather the required information necessary in order to best handle customer software and technical inquiries Organize and be an integral part of responding to customer inquiries via email. Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate Partner with Technical Support team members on various strategic projects when needed Required Skills and Experience:

Majoring in MIS/CIS is preferred but not required Be a contributing part of a winning team and deliver excellent results as an individual. Proven ability to multi-task and work efficiently/proactively in a fast paced, dynamic environment.