Kforce Technical Support Technician in Boston, Massachusetts

A Kforce, Boston, Massachusetts (MA) based Higher Ed client is looking for an individual to join their team as a temporary Technical Support Technician.Essential Job Functions:

  • End User Support: Support faculty, staff and students via walk-ins, calls, email, and occasional in-classroom support

  • Collaborate with IT staff to diagnose and troubleshoot existing Blackboard, Echo360, and third-party vender issues

Ongoing Course Support:

  • Serve as a resource for faculty posting assignments and other deliverables

  • Post materials on the course sites as requested

  • Serve as liaison between end user and instructor/TA

  • Provide support to teaching assistants

  • Facilitate Adobe Connect or Zoom sessions

  • Conference calls

  • Echo360 software updates; and other engagement options as they become available

  • Ensure availability of on-time and accurate transcripts

  • Post video content and provide updates on class cancellations and rescheduled classes

  • Verify ECHO360 video links and sites

  • Curate ECHO360 content as necessary: ensure working videos

  • Reorganize video lists


  • Serve as a resource for faculty and teaching assistants trainings and resources

  • Meet with faculty and teaching assistants to train and mentor on available classroom technology

  • Echo360 Personal Capture

  • Blackboard functions and Zoom, as needed

Candidates qualifying for this position will have similar experience along with the skills and abilities to perform the duties mentioned. Any relevant education and/or training will be considered a plus. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00