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Randstad Technical Writer in Boston, Massachusetts

Technical Writer

job details:

  • location:Boston, MA

  • salary:$40 per hour

  • date posted:Wednesday, April 7, 2021

  • job type:Contract

  • industry:Public Administration

  • reference:832423

job description

Technical Writer

job summary:

About the Role:

  • Deliver collateral as required in service organizations to successfully operate new Microsoft technologies.

  • Assure collateral is maintainable and can be improved by operating teams.

  • Develop promotional collateral as needed.

  • Provide timely and accurate project status updates to stakeholders and Executive Leadership.

location: BOSTON, Massachusetts

job type: Contract

work hours: 8am to 4pm

education: Bachelors


What You Will Bring:

  • A technical background with a strong understanding of Microsoft Enterprise technology management tools and reports.

  • strong written and verbal communication skills along with a proven track records of designing and delivering usable, practical IT documents and materials.

  • Creativity that translates to easy to use documentation across all competency levels.

  • Proven ability to review, analyze and improve IT processes and procedures.

Successful Candidate Competencies:

  • Self-starter with enthusiasm for process improvement and helping others succeed.

  • Demonstrated ability in technical writing and both IT and end user documentation.

  • Influencing others: the ability to move others across organizational boundaries to a desired business outcome when there is no clear "ownership" of an issue

  • strong leadership and relationship building skills to create, reinforce, motivate, and guide colleagues, customers, and partners.

  • strong communication skills to effectively drive recommendations and set priorities across customers, partners, and organizational boundaries.


  • 7+ years of experience with technical writing including implementation of ITIL, ITSM or other IT Operations processes.

  • Proven experience working to improve IT Operations Processes.

  • 5+ years of experience working on large scale IT projects

Preferred Qualifications:

  • Certifications in Technical Writing and ITIL

  • Microsoft Infrastructure certifications and working knowledge

  • Exposure to IT Service Management standards and techniques

  • 3+ years working in information technology operations


  • Experience level: Experienced

  • Minimum 5 years of experience

  • Education: Bachelors (required)


  • Technical Writing

  • ITIL (1 year of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.