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State of Massachusetts Technology Operations Manager in Boston, Massachusetts

The Massachusetts Department of Public Health (DPH) is seeking an experienced, strategic and self-motivated professional to serve as Technology Operations Manager. The selected candidate will serve in a project management role and oversee the business operations of RedCap, Apex, and other data management systems to assist program directors and epidemiologists with the management of data required to inform program planning. The incumbent will represent DPH in meetings with the Executive Office of Health and Human Services (EOHHS) IT and negotiations with system vendors. DPH manages an exceedingly large amount of data, typically in databases that do not have an individual employee designated to oversee its operation and maintenance. These data systems are critical to maintaining public health and ensuring health equity across the Commonwealth. /_Duties and Responsibilities (these duties are a general summary and not all inclusive):_/ * Oversees the day-to-day business management of the RedCap and Apex applications, including providing general support to users. * Partners with IT to ensure that the systems are in good running order, assisting end users with any issues that arise, addressing access and operability issues, and working with the system vendors to ensure that the agency is staying up-to-date on system improvements. * Collaborates with all departments, bureaus and offices to gather input on data needs. * Assesses data system risks and assists with using data to address health equity concerns. * Recommends priorities for projects and engages in strategic planning to identify and address agency priorities to prepare for future public health emergencies. * Oversees the department’s IT Liaisons team, including planning and facilitating meetings and keeping liaisons up to date on IT operational developments. * Serves as the department liaison with IT staff at EOHHS on issues related to data management in small applications, including attending IT steering team meetings and raising concerns and ideas as appropriate. * Monitors compliance issues and oversees DPH content on HealthNet. * Manages distribution of mobile devices and MS Teams implementation. * Participates in team meetings, internal Department teams, as directed, and off-site meetings, regarding data management. /_Preferred Qualifications:_/ * Demonstrated knowledge of program planning, needs assessment, and program evaluation methodologies. * Excellent management skills including project structuring and directing multiple work streams interdependently. * Strong technical proficiency, ideally in application and framework development, and high-availability services. RedCap and Apex application usage/knowledge a plus! * Ability to work independently, with attention to detail, and the capacity to prioritize tasks appropriately. * Capability to work on and prioritize multiple projects simultaneously and meet tight deadlines in a fast-paced environment. * Ability to present complex and/or technical concepts in a clear and understandable format. * Excellent interpersonal and communication skills and the ability to work collaboratively with a wide variety of staff demonstrating personal initiative as well as the ability to work well in a team. * Experience leading cross-functional projects including technical leads, software developers, quality, and operations teams. * Commitment and passion for implementing and fostering equity, diversity, inclusion, and social justice into work practices while addressing other social determinants of health. * Proficient usage of Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook. /_About the Department of Public Health:_/ The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities. DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems. More information can be found at:* MA Department of Public Heal_th_ */_Total Compensation:_/ As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including: * 75% state paid medical insurance premium * Reasonable Dental and Vision Plans * Flexible Spending Account and Dependent Care Assistance programs * Low cost basic and optional life insurance * Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan * 12 paid holidays per year and competitive Sick, Vacation and Personal Time * Tuition Benefit for employee and spouse at state colleges and universities * Short-Term Disability and Extended Illness program participation options * Incentive-based Wellness Programs * Professional Development and Continuing Education opportunities * Qualified Employer for Public Service Student Loan Forgiveness Program /_Pre-Hire Process:_/ A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired. Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2 MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience. Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Administrative Services* *Organization: Department of Public Health *Title: *Technology Operations Manager Location: Massachusetts-Boston-250 Washington Street Requisition ID: 21000A6K