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HNTB Technology Support Rep II in Boston, Massachusetts

What We're Looking For

Responsible for providing technical support to the business. Performs hardware, software and network troubleshooting and diagnosis for problems of moderate complexity. Also performs office move technology logistics, equipment lease replacements, cost optimization and daily file server administration. The team mission is to provide prompt, friendly, customer-focused support to minimize TOJ disruptions by following standard, repeatable processes. Receives a moderate level of guidance and direction.

Preferred Qualifications and Skills:

  • Bachelor's degree in Computer Science, Information Technology or related degree

  • 2 years related IT experience

  • Effective verbal, written communication and problem-solving skills

  • Exceptional customer service, ability to interact effectively and cooperatively with employees at all levels

  • Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities

  • Able to operate in fast-paced organization and handle multiple responsibitlies or projects simultaneously

What You'll Need

Essential Responsibilities:

  • Triage, prioritize and resolve incoming incidents & service requests tickets and building the knowledge base through submission of knoweldge articles.

  • Perform hardware imaging and equipment deployment coordination, including with Cost Optimization group, Verian input, lease pickup process, and coordination with end-users.

  • Performs software installs as part of troubleshooting/problem resolution, as well as the lease/replacement hardware build process.

  • Performs basic hardware, software, network troubleshooting of moderate scope and complexity.

  • Answers incoming support phone calls from customers.

  • Responsible for local office move logistics (physically moving the equipment, setup, etc.).

  • Allocation breakdown may fluctuate due to business demands.

  • Performs other duties as assigned.

Minimum Qualifications:

  • High School Diploma/GED or equivalent

  • 1 year related IT experience

Visa sponsorship is not available for this position.

About Us

For more than a century, HNTB has helped deliver infrastructure solutions that best meet the unique needs of our clients. With client relationships spanning decades, we understand infrastructure life cycles and have the perspective to solve technical challenges with clarity and imagination. We are far more than a design firm. We see and help address far-reaching issues of financing, legislation, design, construction, community outreach and ongoing operations. As employee-owners committed to the highest levels of performance, we enable clients to achieve their goals and inspiring visions.

Just like we are committed to delivering for our clients, HNTB is also committed to delivering for you by offering benefits to protect the health of you and your family, help you balance family and career, and build your savings for retirement. Learn more by visiting HNTB Total Rewards at https://www.myhntbtotalrewards.com/en/public/ .

HNTB is an Affirmative Action and Equal Opportunity Employer at https://www.hntb.com/equal-opportunity/ .

HNTB does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, genetic information, citizenship status, or other status protected by law. We will provide reasonable accommodations for qualified individuals with a disability where appropriate.

Work Authorization

In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law).

Verification of employment eligibility will be required at the time of hire. Visa sponsorship is typically not available for entry level positions.

HNTB participates in E-Verify at https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Know your rights: Right to Work at https://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20EngEs.pdf

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