BridgeView IT Technology Support Specialist in Boston, Massachusetts

Technology Support Specialist

Boston, MA

Contract

Job ID: 8559

  • Contract

  • Boston, MA

  • Posted 2 weeks ago

BridgeView IT is seeking a contract Technology Support Specialist in Boston, MA.

Contractor benefits are available for this position which includes national plan options for medical, dental and vision insurance, as well as a matching 401K plan.

Description:

The Technology Support Specialist performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification.

Responsibilities:

  • Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.

  • Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).

  • Assist with new hire processing (account requests, verification, basic equipment configuration).

  • Perform basic software troubleshooting and hardware triage support.

  • Assist with the equipment and set-up for conference/meeting facilities, as directed. Assist with off-site support for client functions/meetings.

  • Handle minor administrative functions such as moving and delivering equipment to clients. Perform administrative tasks, such as changing passwords. Handle minor functions such as moves, adds, changes, etc.

  • Respond to customer inquiries concerning support requests, systems status, and network connectivity. Resolve hardware and software problems for firm-standard hardware/software. Record inquiries, and repair/service requests. Diagnose problems through research, isolation and resolution steps using automated systems via Remedy. Report problems with procedures and make suggestions for improvements. Escalate to or consult with senior staff when a solution is unclear.

  • Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses. Process firmwide requests for software and documentation. Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.

  • Coordinate mass distributions, including on-site software duplication and documentation reproduction.

Requirements:

  • Bachelor's degree in Computer Science or a related discipline; or equivalent work experience

  • Approximately 2 years of technical support experience

  • Basic knowledge of networking, operating systems, groupware, and client server technology

  • Excellent interpersonal, communication, and organizational skills

  • Ability to work and team effectively with clients, management and its staff members

  • Basic troubleshooting skills

BridgeView IT is a technology placement firm assisting a national network of clients identify and hire the highest-caliber IT professionals. Our management and senior recruiting specialists have successfully supported the IT marketplace for over a decade, and we have grown into a world class organization, with operations in major U.S. markets. To proactively receive new job alerts from BridgeView IT, sign up at www.bridgeviewit.com/jobalerts.aspx.

We are unable to sponsor H1B candidates at this time. Those authorized to work in the US without restriction are encouraged to apply.