CVS Health User Experience Strategy & Design Advisor in Boston, Massachusetts
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.
As an Advisor, User Experience Strategy & Design - Pharmacy at CVS Health, you will be part of a growing team of digital innovators and user experience professionals that want to make an impact and help people manage their health by designing experiences that meet user goals and exceed expectations. Your empathy for people—customers, patients, caregivers—informs your decisions; your capacity for critical thinking makes you the ultimate problem solver; your creativity, and desire to deliver great user experiences leads you to new and innovative approaches.
As part of the user experience team you will possess a deep understanding of large-scale mobile first and responsive web initiatives, user-centered design, usability, information design, interaction design, and goal-oriented design. You should have excellent communication and presentation skills and the ability to prioritize and track multiple projects under tight deadlines.
This role supports one or more of the following businesses : CVS Pharmacy ® , CVS Caremark ® , CVS Specialty™, MinuteClinic ® , Omnicare ® .
Responsibilities of the UX Advisor include: ‒
- Collaborate with UX Senior Manager and product, business and technology partners to ensure shared understanding of
business and user goals
*Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you with guidance from the UX Senior Manager
*Partner with research, optimization, accessibility, and analytics colleagues when appropriate to inform and validate
design decisions with guidance from the UX Senior Manager
*Gain stakeholder support for designs by clearly communicating design vision and rationale
*Work with project managers to ensure deliverables happen on time and on budget.
*Collaborate with other UX designers to ensure consistency across business portfolios.
*Collaborate with UX Senior Managers, and director on strategy roadmaps.
*Minimum of 5 years experience in UX Design and Strategy
*Strong grasp on full user experience design process and ability to contribute at any level
*Hands on experience with wire framing and prototyping tools
*Experience designing products in the healthcare space a plus
*No coding is required for this position, but its useful to have a good grasp of HTML and CSS so that you can better communicate your designs to the UX front-end development team.
*Ability to collaborate with designers, strategists, managers, and technologists
*Ability to conceptualize, design and deliver top-notch experiences
*Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other
*Ability to dive into projects at any level of definition with creativity and drive
*Bachelor’s Degree required, Master’s degree a plus
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel at mailto:Advice&Counsel@cvshealth.com
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/