Carbon Black, Inc. UX Content Writer in Boston, Massachusetts

UX Content Writer

Product ManagementBoston, Massachusetts



We're looking for aUX content writer with experience in cloud applicationsto work collaborativelywith UX Designers, UX Researchers, Product, and Engineeringtodesign and delivercontent integraltoour industry-leadingcybersecurity products.

What You’ll Do

  • Write effective and engaging content and micro-contentthat enables users within the Carbon Black Predictive Security Cloud

  • Collaborate with UX designers, product management, and other stakeholders to design and deliver the user experience

  • Evolve existing content patterns and define new content patterns, systems, and continuous delivery methods for in-productuser assistance

  • Work with agile scrum teams, building effective, collaborative working relationships and delivering iterative solutions

  • Translate complexfunctionality into clear, concise in-product copy

    What You’ll BringTo succeed in this role, you must bea resourceful, detail-orientedUX content writer who is willing to take initiative andloves to learn.

  • 2-4years of UX content writing experience, preferably in cloudapplications

  • A solid understanding of online user behavior and application development

  • Experience working with distributed teams in agile development environments

  • Proven ability to influence cross-functional teams and deliver iterative solutions

  • Experience translating brand into product and aligning voice and tone across the customer experience

  • Ability to manage multiple priorities and projects simultaneously

  • Bachelor's Degree in English, Journalism, Communications, or related discipline

    Bonus Points

  • Experience in the security technology space

  • Experience with UX design systems and open source frameworks

  • Experience managing filesvia GitHub repositories

  • Human Computer Interaction certification or Information Sciences coursework

Why you should join us

Carbon Black is a leading provider of next-generation endpoint security, leveraging breakthrough prevention technology to instantly see and stop cyberattacks before they execute. With more than 13 million endpoints under management, and more than 4000 customers—including 30 of the Fortune 100—the opportunities are massive and exciting. With 1000+ employees, offices across the world, and the best-of-the best tools for collaboration from anywhere, now is an ideal time to become part of the Cb Team. See where you fit best at

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.