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State of Massachusetts Chief Operating Officer in Braintree, Massachusetts

The Disabled Persons Protection Commission (DPPC) was established to investigate and remediate instances of abuse against adults with a disability by their caregivers. The mission of the DPPC is to protect adults with disabilities from the abusive acts and omissions of their caregivers through investigation, prevention, and public awareness. Under the general direction of the Executive Director, the Chief Operating Officer is responsible for managing all hands-on operational aspects of DPPC’s Intake, Oversight, and Investigations Units. The Chief Operating Officer provides the leadership, management, and vision necessary to ensure that DPPC has the proper operational controls, administrative and reporting procedures, and systems in the place to effectively grow the agency in order to ensure operating efficiency. This is a full-time benefited position, 37.5 hours a week. Description of Duties: The Chief Operating Officer coordinates all activities conducted by the Intake, Oversight, and Investigations Units including but not limited to: * Provide strategic management and overall leadership of key operational functions of DPPC’s Intake, Oversight, and Investigations Units and the Investigation Units of key partner agencies. * Participate in the development and implementation of policies and procedures. * Determine and evaluate departmental performance, resource allocation and utilization to establish and prioritize departmental goals/activities. * Support the Executive Director in fostering innovative approaches to ensure quality intake, investigative and oversight policy and procedures utilizing data, planning and communication. * Establish strategic vision for quality/efficiency standards in all areas of responsibility and ensure that these standards are measured and reviewed on an ongoing basis. * Manage operational compliance including, but not limited to, intake, investigations, and oversight. * Define processes for strategic planning to ensure that DPPC remains a sustainable resource for our partner agencies. * Champion the delivery of collaborative treatment and a victim-focused continuum of care by developing and implementing new programs to meet the needs of the community as a “safety net” provider for persons with disabilities in need of protective services. * Manage data analysis and reporting of key quality metrics; facilitate the interpretation of data and develop responsive action plans for consideration to executive team and a variety of stakeholders. * Lead the examination of DPPC’s delivery model, for Intake, Oversight, and Investigations Units. * Develop staff through timely feedback and use of onboarding, professional development, performance evaluations and policies to foster and facilitate the ability of staff to achieve highest level of professional growth and performance * Serve as the Appointing Authority in the absence of the Executive Director. Preferred Qualifications: * Master’s Degree in public health or management, business administration, or legal experience or relevant field. * At least five (5) years of experience in appropriate areas of Adult Protective Services (APS) operations, at least three (3) years of which should be substantial supervisory and management experiences. * At least three (3) years of experience within the public sector. * Knowledge of the principles and practices of organizational behavior including staff development. * Superior leadership experience, particularly in cultivating high-performing teams, and in developing and maintaining excellent relations with staff, partner agencies, community members, and vendors. * Capacity to recognize the need for proactive change to adapt and motivate others including values, strategies, goals and plans in response to changing conditions. * Demonstrated resourcefulness in setting priorities and guiding investment in people and systems. * Skilled in the ability to recruit and manage a diverse workforce that includes a bargaining unit environment. * Knowledge of the principles and practices of organizational behavior especially the ability to influence others’ decision-making and gain their buy-in. * Thoroughness, independence, and excellent written and oral communication skills. * Proficient usage of Microsoft Office products including Word, Excel, PowerPoint, Teams, and Outlook. Experience Necessary: * Bachelor’s degree in Business Administration or related field and minimum of six years working in business administration, business management, public administration in a supervisory or managerial capacity. * Experience with principles and practices of organizational behavior. * Ability to manage multiple projects simultaneously. * Excellent verbal, written and organizational skills required; and * Strong computer skills with the ability to learn new systems. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Unclassified* *Organization: Disabled Persons Protection Commission *Title: *Chief Operating Officer Location: Massachusetts-Braintree - 300 Granite St Requisition ID: 2200099A