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Travelers Computer Forensic Claim Specialist, Bond & SI in Braintree, Massachusetts

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim, Technology

Target Openings


Job Description Summary

The Computer Forensic Claim Specialist, Bond & Specialty Insurance, works in partnership with Claim Professionals to provide technical expertise in the handling of losses involving Cyber, including cyber security incidents, and Cybercrime, including computer fraud, funds transfer fraud, and social engineering fraud. This position will be primarily tasked with providing computer forensic consulting support to First-Party Management Liability Cyber and Crime Claim Professionals; Assist with understanding exposure issues on forensic scoping calls; Scrutinize charges for work performed by Computer Forensic vendors for rasonableness and appropriateness and in line with agreed upon Statements of Work. Assist to mitigate expenses by determining the reasonableness of invoices related to computer forensic expenses associated with security breaches, cyber extortion, data restoration, and betterment. Analyze technical reports to lead a better customer experience and help reduce periods of restoration and associated expenses.

This job does not manage others

This job works under General Supervision: Incumbent independently performs a variety of duties, including potentially complex duties within established policy guidelines; responsible for a defined set of assignments (e.g. assigned customers, claims or other specified set of responsibilities); is expected to set priorities and meet specific goals and objectives of the function or unit. (Typically pertains to advanced/operational, senior professional, unit supervisor)

Primary Job Duties & Responsibilities

  • Provides detailed and accurate computer forensic incident response assessments in a timely manner.

  • Supports First-Party Management Liability Claim (Crime and Cyber) in evaluating coverage regarding technical service expenditures tendered for reimbursement.

  • Scrutinizes and opines on appropriateness of vendor statements of work, scoping plans, and estimated budgets to execute on plan.

  • Works with claim staff and vendor(s) to develop standardized Computer Forensic Billing Guidelines.

  • Conducts examinations on incident response outcomes and track findings.

  • Assists Claim Management and Claim Professionals in the vetting of computer forensic vendors.

  • Conducts technical training to Travelers staff to build knowledge base in cyber risk, threat, trends and coverage/risk mitigation opportunities.

  • Works with Claim Management and BI&A staff to develop cyber risk analytics and predictive models.

  • Acts as technical liaison with vendor, claim staff, insureds and business partners.

  • Participates in training and education, conference presentations and client/applicant visits.

  • Works with Claim Management and cross-functional teams across Travelers to assist in designing and maintaining Travelers Cyber Catastrophe Event Response Plan.

  • Understands cyber threats and current cyber-attacks; Applies this knowledge to claim and underwriting risk assessments relating to Travelers Cyber insurance product portfolio as well as to the non-cyber product portfolio.

Minimum Qualifications

  • BA/BS or MS degree in Technology, Cyber or related field required.

  • One or more Digital Forensic and Incident Response Certifications such as GCFE, GCFA, GNFA, GCTI, GREM, CHFI, CCE, CFC, EnCE, and CFCE required.

  • 3+ years’ experience years of incident response and digital forensics experience required. (consulting experience preferred).

Education, Work Experience, & Knowledge

  • Proficient with host-based forensics, network forensics, malware analysis and data breach response preferred.

  • Experience in a security professional services consulting firm preferred.

  • More than one Digital Forensic and Incident Response Certifications such as GCFE, GCFA, GNFA, GCTI, GREM, CHFI, CCE, CFC, EnCE, and CFCE preferred.

  • Experience conducting independent risk assessments, business process or IT control auditing preferred.

Job Specific Technical Skills & Competencies

  • Strong written and verbal communication skills.

  • Intermediate level of public speaking abilities as a subject matter expert on basic information and network security, basic cyber threats, cyber-attacks and other related topics.

  • Intermediate ability to communicate effectively with business partners, technology specialists, third party vendors, and customers.

  • Intermediate expertise in cyber risk assessments, cyber risk controls, tools and industry best practices related to information and network security.

  • Basic knowledge of IoT and ICS systems, controls and security best practices.

  • Basic knowledge of data privacy laws and regulations including PCI-DSS, HIPPA, and other statutes protecting consumer identity information.

  • Basic Knowledge of Liability, Bond, & Property coverage pertaining to Cyber insurance products.

  • Basic knowledge of business planning, expense management and policy and procedure development.

  • Intermediate ability to coordinate, work with and gain the trust of business partners, technical resources, third-party vendors and customers.

  • Intermediate ability to interact on a multidisciplinary team with other investigators, business partners and industry peers on projects related to ICS and information/network security.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.