Systems & Methods, Inc. - Braintree Research Specialist in Braintree, Massachusetts

SMI, located in Braintree, has Research Specialists opportunities available. Apply today! DESCRIPTION/DUTIES & QUALIFICATIONS: Receive calls from child support client stakeholders and/or NMSN stakeholders in accordance with Standard Operating Procedures and contractual obligations. Duties include, but are not limited to the following: -Categorize all calls received in one of the categories provided. -Record any abusive and/or extraordinary calls. -Assist in production as needed. -Policies and procedures involved in SDU payment processing; -Child Support Enforcement policies and/or NMSN policies; -Working knowledge of SDU and State child support systems and/or NMSN systems -Oral and written communications skills -Modern office practices, procedures and equipment -Technical aspects of field of specialty -Interpersonal skills using tact, patience and courtesy -Must have high school diploma or equivalent; some college is preferred (but not required) For the NMSN Research Specialist: -Work varied schedules and overtime hours as necessary -Interpret, apply, analyze & explain laws, procedures/regulations pertaining to SDU payment processing procedures, programs &/or the NMSN program -Maintain accurate and interrelated records -Respond promptly to customer needs -Identify and resolve errors -Work with integrity and ethically -Work independently with little direction -Meet schedules and time lines -Work confidentially with discretion -Communicate effectively both orally and in writing For non-NMSN Research Specialists: -Identify transactions to meet or exceed the Daily Identified Percentage Requirements -Process pay instruments accurately. -Post Unidentified Payments in accordance with User Manual For both NMSN and non-NMSN Research Specialists: -Make and answer calls professionally and accurately. Be able to assist callers with answers to their questions or direct them to the appropriate person. Interested & qualified candidates may apply online by visiting this link: https://recruiting.ultipro.com/SYS1000SYSM/JobBoard/af110f16-858c-29d9-1f15-256cc8c4bd14/OpportunityDetail?opportunityId=4fdd4438-34ca-4a8f-b704-63b98e48f13f