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PCI Pharma Services Director Operational Excellence Manager in Bridgewater, Massachusetts

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.


Job Title:

Director Global operational Excellence North America



Division / Section:

Accountable to:

Vice President Global Operational Excellence

Accountable for:

No direct reports

Main purpose of job:

The Director operational Excellence will support the Operational Lean Strategy. In this role, director operational Excellence will be a key stake holder of the One PCI Operational Excellence Program that clearly ties into the PCI strategy for Business Improvement.

Main responsibilities:

  • Support the Implementation of the Global One PCI Plant Maturity Index, through benchmarking, identifying Improvement Gaps and promoting Best Practice across all sites.

  • Provide Strategic support in order to identify Blueprint, Line of Sight and Transition plans that ensure the delivery of Site Budget and profitable growth.

  • Lead high priority A3 projects, cross functional kaizen events and multi-Practitioner teams to drive best practice in process improvement.

  • Be accountable for the maintenance and reporting of the cost saving tracker in support of Business Cost Reduction Targets across all sites.

  • Be a PCI role model by establishing engagement at all levels, driving enterprise, accountability, teamwork and world class customer service.

  • Lead, Mentor and support each site CI Team to establish the PCI Lean Academy in order to raise Lean Awareness and develop lean skills.

  • In conjunction with the site SLT, Implement and maintain a balanced Scorecard and visual factory to provide the business with KPI’s that align to the PCI strategy.

  • Innovate and embrace the latest technology to enable process excellence and provide Industry leading performance.

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future (

Equal Employment Opportunity (EEO) Statement:

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.

PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled