XRHealth Salesforce Administrator in Brookline, Massachusetts
Salesforce Health Cloud/Service Cloud is an integral part of our solution which makes the Salesforce Admin a critical role for XRHealth. In the role, you will be responsible for key development and administration activities associated with enabling our customer success team and clinicians with new and effective ways to help our patients.
We are looking for a creative problem solver who is also an excellent communicator and enjoy the startup environment. Your job is not just to change Salesforce to meet the needs of your users, but understand our business and ensure things make sense and get executed timely and understood by your users fully.
? Work with Process operations Manager to plan the platform roadmap, prioritize capabilities, and scope efforts.
? Using Agile/Scrum methodology, define, develop, and deploy incremental application capabilities based on the roadmap and interacting with the user community.
? Create and maintain customizations and configuration changes in version-controlled environments/interfaces (e.g., GitHub, Sourcetree).
? Provide application administration, production support, root cause analysis, and issue resolution.
? Work with Salesforce implementation partners to coordinate and share development activities.
What you will need to be successful:
? Quick learner, results-driven, and thrives while working in the fast-paced, dynamic, and sometimes ambiguous environment of a start-up company.
? Self-starter who can identify opportunities and be assertive in taking on new projects.
? Detail-oriented executor who embraces software development best practices, that includes task estimation, use case development, and testing.
? Organized and able to multi-task across a wide variety of tasks
? High degree of responsibility and accountability for producing high-quality, on-time work
? Demonstrates excellent verbal and written communication and good listening skills
? Comfortable working and communicating with multi-disciplinary users with varying levels of technical aptitude, which may consist of customer success team, R&D, and other different members of the company.
? Minimum of 3 years of experience as a Salesforce Developer and Administrator in Salesforce Service Cloud and Force.com with the following:
? Excellent understanding of Salesforce Architecture and its components such as Model, View, and Controller.
? Strong experience integrating Salesforce CRM with other internal/external applications using SOAP and REST-based web services.
? Capable in developing client-specific solutions using visual force pages with Lightning components, Apex classes, Apex Triggers, Controllers & Controller Extensions, Apex Components, and Test Methods.
? Experience in designing Custom Objects, Custom Fields, Customizing Page Layouts, Workflow Alerts, Pick Lists, Record Types, Process builder, Custom Tabs, Custom Buttons, Reports, Dashboards, and Email generation according to application requirements.
? Excellent in Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Permission Sets, Workflows, Approvals, and Activities.
? Good understanding of Salesforce CRM governor limits with an ability to optimize code to respect those limits.
? Excellent understanding with writing SOQL for specified applications.
? Experience configuring and maintaining user Security Permissions in compliance with organizational needs.
? Healthcare experience is preferred
Education Requirements: Bachelor?s degree in Computer Science, Computer Information Systems or related field is preferred