Oracle Director, Cloud Applications Operations - USA/REMOTE in Burlington, Massachusetts

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria. Develops and manages an effective risk mitigation strategy for the project(s).

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Successful track record as a manager. Detailed knowledge of technical and business concepts of a number of related applications areas. BA/BS degree preferred.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Director, Cloud Applications Operations

LOCATION: COLUMBIA, MD PREFERRED BUT REMOTE WILL BE CONSIDERED

NOTE: We are unable to provide visa sponsorship for this role at this time - no candidates requiring visa sponsorship will be considered.

Don t miss this opportunity to join the company widely recognized as THE leading provider of hospitality specialty technology worldwide. Oracle Hospitality offices and products span the globe with over 330,000 systems installed in over 130 countries. Our customers are well known and respected global brands that rely on Oracle Hospitality for their technology needs. We are a smart, progressive, energetic, and rapidly growing business. This is your opportunity to join the Oracle Hospitality family and enjoy a fast paced, exciting career with us.

Oracle Hospitality is currently seeking industry top talent to help support our existing business transformation from on-Premise and managed cloud solutions to a globally distributed, cloud based hosted solutions. As a Cloud Application Operations leader, you will be responsible for building and leading a high performing team focused on delivery and ongoing operations for our cloud customer base worldwide focused on the Hotel industry vertical.

Don t worry if you do not have experience in Hospitality. We are looking for is industry top talent with experience building and leading cloud operations teams with a proven track record for implementing and supporting industry operations standards for Enterprise class managed services organizations. We seek individuals with high energy and a passion to learn new technologies while delivering excellent customer service.

RESPONSIBILITIES:

  • Provide global leadership of the Oracle Hospitality Hotel cloud application team to deliver quality installations, upgrades and support services for our customers

  • Develop close relationships with Product Development and SRE to create a collaborative environment ensuring the cloud agenda is represented at every possible opportunity

  • Implement governance structure for standard operations procedures and SLOs for incident response, triage, service restoration, and proactive problem management

  • Establish network of knowledge sharing within the team to continuously elevate the skills and expertise of our critical resources

  • Work with SRE and Platform Engineering to help define and implement build/automation/validation goals to promote improved time-to-market turnaround with minimal impact to hospitality customers.

  • Organize the day 2 operations team ensuring competencies and knowledge are applied consistently to client issues regardless of time-zone or location

  • Drive the creation of Hotel application troubleshooting guides and mentor/instruct Oracle Hospitality Global Operations engineer on standard break/fix remediation

  • Participate in improvement plan reviews and road-mapping/planning sessions with delivery managers for our top customers

  • Implement practices to proactively monitor capacity and health of environments to avoid unplanned capacity constraints or just-in-time capital investments

  • Develop and mentor management team and individual contributors of varied degrees of experience and skill

  • Create and contribute to an environment that is geared to innovation, high productivity, high quality, and accountable customer service

QUALIFICATIONS:

  • Bachelor s degree in a Computer Science or computer related field

  • 15 years related experience of a best-in-class cloud or hosting organization

  • Must possess proven track record of operational success in a series of roles with growing responsibilities including leading large teams of engineers

  • Must possess strong results orientation and a demonstrated ability to deliver against his/her strategy within challenging timeframes.

  • Must be an strong communicator and comfortable in presenting both in public and online to business and technical executives

  • Broad, strong technical knowledge encompassed of Software Development, Environment Provisioning, Monitoring, Platform architecture, Database, Network, Load-balancing / Clustering and Security

  • Must have in-depth experience participating in or building/managing world class global teams

  • Must have a desire to mentor others

  • Ability to succeed through collaboration and working through other internal and external organizations and individuals (a track record of delivering results within a matrix business environment)

*Detailed Description and Job Requirements *

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria. Develops and manages an effective risk mitigation strategy for the project(s).

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Successful track record as a manager. Detailed knowledge of technical and business concepts of a number of related applications areas. BA/BS degree preferred.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: *Information Technology

Organization: *Oracle

Title: Director, Cloud Applications Operations - USA/REMOTE

Location: United States

Requisition ID: 190000B4