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CVS Health Director Digital Product Communication Platforms in Burlington, Massachusetts

Job Description

The Director of Digital Platform Product Management (Communications and Messaging) is responsible for developing the digital program vision/strategy and ensuring internal product stakeholder’s needs and expectations are met. This is an instrumental role in the oversight and execution of digital programs supporting several programs that generate multi-million-dollar business value to the organization and touch millions of consumers. Accountable for identifying customer needs, prioritizing program features, and guiding the general flow of work through the program. To perform the role, they are expected collaborate very closely with other Business Leads, Product Leaders, Engineering Leads, Architecture Leads, Design Leads and Release Train Engineers in a scaled agile environment The Digital Product Management Director will lead Product Managers and Product Owners.Other Key Duties include:1) Agile Release Train’s Vision, Strategy, and Roadmap Ownership and Development • Makes decisions, in partnership with senior business leaders, on digital investments and priorities• Develops business cases, makes recommendations, and defines what success will look like for Epics that are critical to driving value for CVS Health strategic priorities.• Sets and owns vision and roadmaps for their team as well as provides subject matter expertise and guidance on the product strategy to scrum teams and leaders • Responsible for translating customer and business needs into short term and long-term product direction (outcome roadmap) • Assures product strategy is followed from internal pilots to external launch.2) Platform Backlog Ownership/Prioritization • Prioritizes and aligns the efforts of agile product teams and epics/features associated with programs – managing the flow of work through the program and into the program backlog.• Owns the program backlog, pricing, licensing, and ROI • Identifies dependencies among the teams • Works with RTEs, when roadblocks occur, to problem solve and develop mitigation plans • Escalates risks and issues to program backlog to stakeholder along with providing recommendations on tradeoffs and solutions• Establishes feature acceptance criteria.3) Trend Monitoring and Customer Value Assessment • Responsible for researching, interpreting and communication the internal voice of the customer to the teams on the train. Keeps apprised of customer needs through interaction with the customer and business stakeholders by conducting interviews, surveys, brainstorming sessions, trade studies, and market research.• Performs industry research, as necessary, to keep senior stakeholder and teams apprised of the competitive landscape as well as support feature development.4) Releases and Program Increments • Defines, sets, and drives program increment priorities• Responsible for release definition as well as works with release management, where applicable, to decide when enough value has been accrued to warrant a release to the customer • participant in biweekly System Demos• Sets goals in the assessment of Metrics, including evaluation of business value achieved versus plan including evaluation of business value achieved versus plan, and are active participants in the inspect and adapt workshop.

Required Qualifications

• 8 years required of experience, particularly in product management and product development related to Communication Platforms.• Maintain strong relationships across key stakeholders and constituents• Proven ability to deliver convincing business case recommendations to senior management • Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)• Demonstrated collaborative style, with ability to lead and influence diverse teams • 3+ years of people management and leadership experience; performance management experience.• Experience in the healthcare industry • Familiarity with agile processes, such as scrum, Kanban, and/or Scaled Agile Framework (SAFe).Knowledge of:• Communications Platforms as a Service (CPaaS)• Travel up to 25% (post pandemic)

Preferred Qualifications

• Masters Degree Preferred


Bachelor's Degree Required, Bachelor’s in Business, Technology, Finance, Engineering, or related field or equivalent work experience

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.