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Wellforce Director Productivity Analytics and Support in Burlington, Massachusetts

Wellforce Project Management Office support an organization dedicated to continuous improvement. Objectives of this service include effective sponsorship, partnership, accountability, and delivery of consistently high levels of project success: timeliness, within budget, impact. Overall, Project Management Office identifies, prioritizes and implements organizational transformation than enables Wellforce to meet its strategic goals and continued growth. This includes providing common support tools to enterprise initiatives for project implementation and integration, results monitoring and assessment, reporting and control processes, auditing and communications.

The Wellforce Director of Productivity Analytics and Support is responsible for coordinating and managing current and planned initiatives related to productivity performance improvement throughout the Wellforce system.

Duties & Responsibilities:

Project Management and Strategy

  • Manages and coordinates organization-wide efforts to ensure that productivity standards and programs in all operating areas are developed and managed using a data driven focus that sets priorities for maximum efficiencies and effectiveness.

  • Develops and communicates the strategic vision, scope and mission of the Productivity Management function

  • Also, assures that organization-wide PM productivity initiatives are focused and aligned on improving operational efficiencies and effectiveness; provides leadership and coordination for improving the organization’s core effectiveness and efficiency functions

  • Develops training programs to help the workforce to achieve improvements in efficiency and effectiveness

  • Establish standards and share best practices around processes, policy, problem solving tools

  • Designs, coordinates and manages projects to improve system productivity and the overall understanding of productivity/labor management.

  • Work to establish project management, tracking and auditing structure to establish consistent project management guidelines for the overall Productivity Performance and Analysis organization

  • Projects involve plan development, industry research, benchmarking, operational feasibility analysis, financial pro-formas, presentation development, and implementation assistance.

  • Direct multiple concurrent projects and leading teams

  • Develop and maintain metrics that provide transparency on project progress and quality

  • Utilize data and metrics to communicate/escalate needs

    Training and Education

  • Trains all levels of supervisory and management staff and facility based productivity specialists on productivity and other decision support systems. Assignments entail a high degree of autonomy to interact with all levels of management and leadership.

  • Supervisory and team development experience, including the development and delivery of performance evaluations, coaching and mentoring on a day-to-day basis

  • Participates in assessment and opportunity identification, work plan development, and structured implementation planning to achieve all identified integration and performance enhancement opportunities

  • Provides on-going productivity training for all managers /directors with productivity team members

    Financial Planning and Analytics

  • Works collaboratively with entity Finance staff in analyzing productivity management.

  • Partners with leadership team to collect and analyze data in support strategic planning processes.

  • Strong attention to detail and proven data/analytical and process redesign skills (including problem solving, quantitative reasoning and workflow mapping) in order to oversee the team analysis and process improvement recommendations to create a solution that drives measurable desired results and maintains client and team satisfaction

  • Lead and focus team efforts in data gathering and analysis, data interpretation, process design, and developing solutions to difficult or complex situations to ensure goals and objectives are met

    Leadership

  • Able to work with and capitalize on a diverse group of professional skills and personalities in a team environment including the development and delivery of staff performance evaluations but also able to work independently to drive performance improvements/initiatives.

  • Able to demonstrate a high degree of self-awareness and ability to accurately gauge others to appropriately guide thinking and behavior, especially in difficult situations

  • Demonstrated ability to deal with ambiguity and make sound decisions.

  • Provides consultative, technical, and decision-making support to management and facility based productivity specialists regarding financial/operational improvement and program development.

  • Manage stress appropriately, prioritize work schedule and collaborate with others

    Experience:

  • A minimum of 10 years relevant hospital operations experience

  • Experience in Productivity/Performance Improvement Management is desired.

  • Experience in productivity benchmarking databases such as ActionOI, Premier or similar strongly preferred

  • Possess a functional understanding of financial analytics and data

  • Must have demonstrated skills of project management; problem solving tools, concepts, and methodologies

  • Strong leadership skills; effective interpersonal skills to influence, develop and execute comprehensive solutions

Education:

  • Bachelor's Degree minimum; A Master’s degree in Business Administration, Nursing, Health or Hospital Administration is highly desirable
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