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Salesforce.com, Inc Director, Technical Program Management, Infrastructure Product Development in Burlington, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Role Overview

In December of 2020 Salesforce announced Salesforce “Hyperforce”, a reimagination of the company’s platform architecture built to securely and reliably deliver the Salesforce Customer 360, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industries and more, on major public clouds.

Come join our Hyperforce Foundation team expanding Salesforce public cloud footprint across multiple substrates. This role will build, drive, and assist the governance, cultural transformation, and operational backbone of our Core Engineering/Public Cloud and initially focus on our multi-substrate initiative to bring Salesforce Hyperforce anywhere. This person will drive strategic cross-cloud programs and be responsible for partnering with the cross-function and cross-business unit leadership on a daily basis to drive execution of this program. This is an individual contributor role.

About you...

  • Love to wear multiple hats.

  • Leap tall buildings in a single bound, bringing the whole team with you.

  • Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.

  • Highly functional in a dynamic, challenging environment.

  • Comfortable bending between the tactical and strategic.

  • Top-notch executive presence and communications superstar.

Top reasons to join our team...

  • Thrive in a culture of ownership, delivery, and innovation.

  • Drive the end-to-end delivery of world-class technology solutions.

  • Be a catalyst for change in the realm of World-Class Technology and Products.

  • Enjoy a hyper-transparent flow of information, conversation, and ideas.

  • Innovate and invent the future of Agile and Social program management.

Responsibilities:

  • Initiate programs by leading alignment on program scope, release planning, aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional support.

  • Driving teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.

  • Lead Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and support the strategic vision of each program.

  • Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success.

  • Support workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management).

  • Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).

  • Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.

  • Anticipate and aggressively remove obstacles that slow down or prevent project teams from delivering on project goals.

  • Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations)

  • Create a collaborative environment that fosters creativity, innovation, and learning.

  • Be a thought leader within the organization, someone who can help advance our Product & Technology strategy globally and challenge others in the organization to change.

Experience/Skills Required:

  • 10+ years of enterprise software/technical program or engineering management experience at an enterprise technology company.

  • 6+ years of solution management experience for infrastructure, software, or data services (SaaS experience).

  • 3+ years of successfully implementing and managing SaaS product development programs; keen understanding of the SaaS business model and its product development lifecycle.

  • Ability to understand technical subjects and technologies relevant to the program.

  • Strong organizational, project management, analysis, and communication skills.

  • Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.

  • Comfortable bending between the tactical and strategic.

  • Ability to manage/juggle competing priorities without loss of efficiency.

  • Thorough understanding of the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.

  • Excellent analytical and problem solving skills with a history of hands-on, detail orientation.

  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.

  • Ability to successfully collaborate with all functions across the entire company.

  • Experience with Portfolio Management.

  • A service oriented minded person who "Thinks Customer."

*LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

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Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

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