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Wellforce Epic Client Systems Administrator in Burlington, Massachusetts

Performs design, installation, customization and maintenance of operating systems and system software products in support of business processing requirements. Evaluates and integrates new operating system versions, drivers and hardware. Provides technical expertise for system transitions, migrations and consolidations. Manages physical, virtual and cloud-based workloads.


Accountable for contributing to the technical architecture and supporting the day-to-day operations, support and management of the Wellforce Health System server environment comprising the cloud hosted healthcare application ecosystem and the Epic Electronic Health Record system.

  • Acts as a subject matter expert in the design, architecture and deployment of new systems to keep the server environment stable and interruptions to a minimum in standalone and multi-tiered environments.

  • Conducts project management activities for new system requirements on various projects for deployment of business functions on new servers.

  • Transfers knowledge and provides leadership support to less experienced team members in the implementation of new hardware, operating systems and other required software on the systems.

  • Conducts system analysis and development to keep systems current with changing technologies and work with other professional technical staff in evaluating current systems and making decisions on future development.

  • Proactively learns new technologies to resolve any problems involved in integrating the new technologies with current systems.

  • Performs Root Cause analysis.

  • Plans maintenance programs.

  • Recommends platform upgrades and hardware refresh.

  • Provides 24 by 7 rotating on-call support.


  • Undergraduate degree

  • Epic EHR client systems administrator certification (ECSA) required

  • AWS Certification desirable

  • VMWare Certification desirable

  • ITIL certification desirable

  • 6-8 years relevant experience

  • Demonstrated understanding of technical architecture design.

  • Knowledge of change management policies.

  • Ability to communicate technical, complex issues in simple terms.

  • Understands technical product roadmaps and determines support requirements.

  • Team orientation and proven ability to work across boundaries up and down the organization.

  • Innovative problem-solving skills and excellent written, briefing, and communication skills.

  • Ability to manage multiple priorities.

  • Ability to navigate teams through complex technical problems across disciplines and departments.

  • Advanced knowledge of Windows System Administration and Operating Systems.

  • Experience with Windows Servers

  • Experience with Windows Workstations

  • Background with Windows NTFS & Share permissions & Group Policies

  • Standard Wintel admin technologies: DNS, DHCP, SMTP, TCP/IP

  • Experience with print management: print servers, queues, drivers, etc.

  • Advanced knowledge of Systems Hardware. (HP, Dell, IBM, etc.)

  • Advanced knowledge of Enterprise Level Systems infrastructure.

  • Significant experience with Citrix XenApp and XenDesktop

  • Scripting (vm or powershell) Microsoft Exchange knowledge

  • Significant experience with VMware Suite

  • IIS, WMI and SQL experience

  • Advanced knowledge of Datacenter Operations.

  • Background with tape backups; CommVault, Symantec, EMC, IBM or HP

  • Advanced knowledge of network technologies.

  • Advanced knowledge of industry standards and audit requirements

  • Experience with Azure and AWS cloud services is desirable.