Scantron Field Service Technician in Burlington, Massachusetts
BUILD your career with a global, diversified company that provides market leading assessment capabilities and technology services to help clients around the world achieve their goals.
LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.
CREATE our future by empowering organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness. For more than four decades, we have been recognized as the trusted source for reliable data capture, assessment, and analysis.
We are the iconic brand in assessment and technology services. We are Scantron professionals.
Scantron is a global, diversified company that provides market leading assessment capabilities and technology services to help learners, educators, business owners, and professionals around the world achieve their goals. We empower organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness. For more than four decades, the Scantron brand has been recognized as the trusted source for assessments, analytics, technology services, managed print, and data capture solutions. Scantron is headquartered in Eagan, MN, with offices in Omaha, NE, Columbia, PA, and in the Research Triangle of NC. Scantron.com
· Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.
· Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
· Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
· We offer work-life flexibility, meeting personal obligations along with professional success.
Installs, modifies, and make repairs to microcomputer hardware and operating systems; and provides technical assistance and training to system users
Takes ownership of meeting customers? business needs.
Coordinates activities and seeks assistance from technical support when appropriate.
Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
Manages parts inventory in accordance with established guidelines. Keeps all paperwork relating to inventory and parts management up to date.
Submits required paperwork in a timely, efficient, and complete manner.
Manages preventative maintenance schedule in a timely and efficient manner.
Is relied upon to assist other territories and technicians as needed which may include travel to other metropolitan areas.
May be asked to train new technicians in an on-the-job manner.
Attends training in Headquarters and/or outside schools to keep abreast of new operating systems and hardware product developments as determined by manager.
Responds professionally to client inquiries in person and via telephone concerning systems operation. Diagnose system hardware, software and operator problems. Recommends or performs minor remedial actions to correct problems based on knowledge of system operation.
Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware (PC terminals, printers, data communication equipment) in accordance with each customer?s service agreements.
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user?s premises when needed.
- Associates degree (AA) or equivalent from two-year college or technical school preferred.
- Two or more years related experience and/or training.
- Must be able to lift, push, and pull up to 50 lbs.
Scantron is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Wendy Hinson at 919 657-6903 .