Volt Workforce Solutions Help Desk Support II in Burlington, Massachusetts

Help Desk Support II in Burlington, MA at Volt

Date Posted: 6/13/2018

Job Snapshot

  • Employee Type: Contingent

  • Location: Burlington, MA

  • Job Type: Engineering Disciplines

  • Duration: 48 weeks

  • Date Posted: 6/13/2018

  • Job ID: 120703

  • Contact Name Volt Branch

Job Description

Volt is currently working on a Tier II PC Support role onsite with a customer in Burlington, MA who is immediately hiring. If you have 5+ years of hands on experience and great communication skills, please review the job description and apply today by sending your resume and contact information.

Thank you,

Role Summary:

This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the lifecycle of User’s hardware & software, and maintaining inventory. Consult User base on company policies, standards, security awareness, and business continuity.

  • Skills/Qualifications/Experience:

  • Strong problem solving/analytical/critical thinking skills

  • Self-starter with excellent organizational, administrative and interpersonal skills

  • Ability to multi-task and work in fast paced environment

  • Ability to work independently, with team, and with User base in a professional manner

  • Ability to develop good rapport and build strong relationships with User base and teammates

  • Ability to present/train User base

  • Experience in troubleshooting and critical incident management

  • Experience in project and task management

  • Experience supporting Windows 7 & 10 O/S and Microsoft applications

  • Excellent oral and written, interpersonal, and communication skills

  • BS or equivalent experience (5 years of related experience in corporate computing environment)

Technical Proficiency:

  • Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):

  • Windows 7 and Windows 10

  • Microsoft Office 2007 to 365

  • Anti-virus/Anti-malware

  • Ticketing Systems

  • Hardware (Desktops and Laptops)

  • Mobile Devices and Applications (smartphone and tablets)

  • VPN

  • Remote Desktop

  • Backup Solution

  • VOIP

  • LAN/WAN

  • TCP/IP

VOLT is an equal opportunity employer

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.