Collabera Network/Operations - Help Desk Support II in Burlington, Massachusetts

Network/Operations - Help Desk Support II

Location:Burlington, MassachusettsUS

Posted On:6/13/2018

Job Code:4814HSMA

Job Description


This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the lifecycle of User’s hardware & software, and maintaining inventory. Consult User base on company policies, standards, security awareness, and business continuity.


• Strong problem solving/analytical/critical thinking skills

• Self-starter with excellent organizational, administrative and interpersonal skills

• Ability to multi-task and work in fast paced environment

• Ability to work independently, with team, and with User base in a professional manner

• Ability to develop good rapport and build strong relationships with User base and teammates

• Ability to present/train User base

• Experience in troubleshooting and critical incident management

• Experience in project and task management

• Experience supporting Windows 7 & 10 O/S and applications

• Excellent oral and written, interpersonal, and communication skills. Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):


• BS or equivalent experience

• 5 years of related experience in corporate computing environment


• Windows 7 and Windows 10

• Office 2007 to 365

• Anti-virus/Anti-malware

• Ticketing Systems

• Hardware (Desktops and Laptops)

• Mobile Devices and Applications (smartphone and tablets)

• VPN, Remote Desktop, Backup Solution


Category:IT code:new

Area Code


Job Requirements


VoIP, Office, ANT, Management, LAN, , Windows 2000, Windows 2003, COM, WAN, TCP/IP, Windows 98, VPN, Business Continuity

Preferred Skills: