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Nuance Principal User Experience Designer: Healthcare in Burlington, Massachusetts

Principal User Experience Designer: Healthcare

Job ID: 1-45272

2020-10-12 12:00:00.000(GMT-05:00) Location: Burlington, Massachusetts

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

Check out our team Life at Nuance !

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Nuance Healthcare User Experience is looking for a Principal User Experience Designer to join our growing team. If you are a self-starter that is motivated by knowing that you work is having a real, measurable impact on the lives of millions of people every day, then Nuance Healthcare is the right place for you. On a day-to-day basis, you’ll collaborate with a highly-skilled group of individuals that utilize the latest in voice-driven technology to deliver the future of healthcare user experiences.

The Principal UX Designer reports to a UX manager, and leads UX Design processes in collaboration with their Product Management and Development counterparts. The Principal Designer will the drive definition of business and user requirements, then lead iterative design and test cycles to deliver highly-valued Nuance Healthcare applications. Product-specific user research initiatives will be conducted in collaboration with Product Management colleagues.

Principal Duties and Responsibilities:

  • Define and lead up-front user research activities including business analysis, task analysis and user interviews to inform the development of new products

  • Execute UX design inputs that guide product development, including JTBD frameworks, service blueprints and user journey maps, user profiles (personas), workflow diagrams, information architecture schemas, wireframes and finished UI designs

  • Deliver design documentation and artifacts in support of technical development, including graphical UI guidelines and corresponding graphical assets, functional specification documentation

  • Facilitate iterative user feedback programs to drive incremental improvements in existing products

  • Maintain clear priorities and work efficiently within a fluid, fast-paced product development ecosystem

  • Regularly communicate upward and outward on program progress


Education: BS or higher in User Experience Design, Interaction Design, HCI, or a UX design-related field

Minimum years of experience: 10+ years of experience performing research and design for complex B2B workflow applications, healthcare experience preferred

Required Skills:

  • Experience planning and leading an agile product design process within all phases of the product development lifecycle, and synthesizing actionable insights that inform product development

  • Excellent communication skills, with an ability to be effective in front of audiences ranging from the C-Suite to offshore development teams

  • Proficient in current UI design and development tools including Sketch, InVision, Abstract, Balsamiq, Adobe suite

  • Working knowledge of web application development: mobile first and responsive UI design, HTML, CSS and Javascript frameworks

  • Functional prototype creation for user testing and feedback

  • Use of the Atlassian suite for project communication and collaboration (JIRA and Confluence)

  • Deliverywithin Agile / Scrum development timeframes

  • Adherence to HIPAA compliance and securing patient health information

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law at or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.