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Groups: Recover Together Senior EMR Administrator in Burlington, Massachusetts

Groups Recover Together was founded in 2014 to make treatment for opioid addiction respectful, accessible and affordable. We empower our members to regain control of their lives through a combination of community support, outpatient weekly group therapy and medication to manage withdrawal using buprenorphine and naltrexone.

What differentiates Groups is the belief that long-term recovery from opioids is tied to aspects of life that are beyond the reach of traditional medical care. We approach fighting addiction as a team sport and provide each member with a care team that works together to ensure our members receive comprehensive, coordinated care. Our outpatient model is designed to fit into our member’s schedules so they can keep working and living a normal life. As a result, our outcomes reflect the success of our model and the commitment of our members with 73% remaining in treatment after 6 months, 90% attending group therapy each week and 89% abstaining from illicit substances each week.

Groups has grown to become the national leader in value-based care for opioid use disorder that is proven to help our members beat addiction and get their lives back. We have over 5,000 members seen weekly via our fully virtual care model and have physical locations across the country with additional openings planned in 2021.

At Groups, the Senior EMR Administrator is a strong analytical thinker capable of dissecting complex data and information and translating these inputs into practical and strategic solutions to accelerate and optimize impact. The Senior EMR Administrator owns all electronic health record workflows. The position supports the existing eClinicalWorks platform and configures new features and enhancements based on clinical needs. The Senior EMR Administrator works directly with IT resources, Clinicians, Regional Directors and other external vendors, and leadership to define our needs, translate, and execute the actual work. The position has a heavy focus on project management, working directly with senior leaders from Clinical, Medical and Operations teams optimizing our clinical workflows, ensuring we manage and execute projects and completely them timely. This role is also responsible for day-to-day operations of EMR administration functions and ensures optimal performance and increased productivity of our EMR users.

Main responsibilities:

  • Actively engage in EMR Projects and manage all projects from start to finish with a heavy focus on project management – manage these project both as an individual contributor as well as work with internal EMR team to manage successful execution of projects and tasks

  • Actively engage in end-user interaction, workflow analysis, design, build, train and on-site support to implement Groups’ eClinicalWorks EMR functionality, business process and compliance standards

  • Will be required to partner directly with providers and other external state entities to optimize the use of Groups’ EMR platform to ensure the ongoing success of their business/partnership

  • Ability to travel to each site to meet with end-users, stakeholder, and other EMR users and act as a primary contact for EMR related questions/issues

  • Travel to Groups sites to implement new interfaces including Kiosk, TeleHealth solutions etc. on eClinicalWorks software

  • Assist with optimization project work as needed and when directed by IT leadership

  • Utilize tools, reports, and resources to identify and prioritize providers to be implemented or optimized through the coordination of leadership; provide control and status updates of implementation or optimization tasks according to the project schedule

  • Work collaboratively with cross-functioning teams to identify critical issues with hardware and other equipment in practices when needed.

  • Work collaboratively within the team to ensure an efficient and smooth implementation is accomplished, utilizing all resources available during the implementation.

  • Conduct workflow analysis and design, document current state workflows, and assist in the practice in making future state workflow decisions based on the successful use of EMR applications.

  • Stay current and informed on government program policies, compliance, and regulatory guidelines, including meaningful use.

  • Function as a liaison between the practice, the interface team, and vendor on all interface calls.

  • Drive resolution of end-user issues; work with all parties to prioritize issues and offer solutions.

  • Serve as a subject matter expert (SME) of eClinicalWorks and responds to inquiries from providers and staff to ensure efficient and timely actions are taken.

  • Work with physicians, business staff, and other clients to understand and research customization requests.

  • Perform other duties and responsibilities as required, assigned, or requested.

  • Minimum 8 years of experience as an EMR Administrator specializing in eClinicalWorks

  • At least 6 years of experience in Implementations and/or Project Management as an EMR Analyst or admin - related experience must include clinical implementation experience with additional organizational or project leadership experience

  • Preferred experience in implementations of eClinicalWorks

  • Proficient computer skills

  • Excellent communication skills, both verbal and written

  • Strong interpersonal skills to communicate and build positive relationships with staff and leadership

  • Ability to work with others while completing multiple tasks simultaneously

  • Highly motivated, flexible, and adaptable to working in a dynamic environment

  • Proactive and collaborative cross-functional working style

  • Highest level of ethics and integrity

Physical Requirements & Working Conditions

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.

While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

ID: 2021-2756

External Company Name: Groups Recover Together, Inc.

External Company URL:

Street: 3 Burlington Woods Drive