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Nuance Senior Manager, Cloud Architecture, Research Computing in Burlington, Massachusetts

We have an exciting opportunity for a Senior Manager to join the CTO Office Program Operations team, which launches and supports strategic and high visibility programs for the CTO Office and Global R&D. The role is a management and leadership role that works directly with the R&D Research Computing Engineering and Operations teams, R&D management and technical leads, Security, and IT. You will take ownership of the environment design and deployment, management, and efficiency, with consideration of future needs and trends. You will directly influence and shape the environment that is utilized to develop the latest AI technology to Nuance products, such as Dragon Ambient Experience and Agent AI, among many more.

  • Manage and lead the R&D Research Computing team, fostering a culture of inclusion, accountability, and shared purpose – a team responsible for design, delivery, and maintenance of the Research computing environment.

  • Lead transformation from an on-premises to a cloud/hybrid environment supporting evolving cutting-edge AI model development, data management, model training and inference.

  • Collaborate with R&D leaders to champion a long-term vision for R&D Research computing and machine learning infrastructure.

  • Actively participate in architecture and code reviews for design and implementation; have the capability and drive to directly work hands-on with the team and stakeholders to understand the technologies and processes.

  • Drive continual improvements for availability, performance, observability, quality and cost effectiveness.

  • Align with key internal partners and vendors to deliver platforms that provides a simplified R&D experience and meets dynamic business requirements.

  • Own security and compliance domains for the platform.

  • Own the management of the budget for the R&D Research Computing team, participating in corporate fiscal processes.

  • Experience managing high-performing teams in an Agile environment, across engineering and operations disciplines.

  • Passionate about fostering a collaborative and inclusive team culture, facilitating team career growth.

  • Demonstrated examples of solving infrastructure problems with software and materially improving system operability - through monitoring, service level management, lifecycle management, performance tuning, and documentation.

  • Prior experience in cloud transformation initiatives (direct experience with Azure and GCP preferred). Experience creating technology roadmaps for infrastructure teams undertaking automation and cloud transformation.

  • Strong background in DevOps concepts and tools; well-disciplined in continuous integration and delivery

  • Excellent people and negotiation skills, able to listen to a diversity of technical opinions and build consensus.

  • Good decision maker; able to manage risk with mitigation plans, and escalate issues where/when appropriate.

  • Effective communicator across a variety of audiences, from senior researchers and engineers to executives.

  • Experience securing products, tools, and processes.

  • Experience in managing technology vendor relationships; strong financial acumen and direct experience in management of operational expenses.

  • Hands-on experience architecting, designing, and delivering software systems. Comfortable troubleshooting/scripting as needed on a Linux system.

  • Experience or strong understanding of high-performance computing and data infrastructure environments, for both cloud and on-premises.

  • Familiarity with Azure services, Slurm, Kubernetes, Kubeflow, Docker, Singularity, Nvidia GPUs, deep learning frameworks like TensorFlow, and other widely used frameworks.

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

    Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law ( or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

Nuance Communications ( , Inc. (Nuance) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people’s ability to help others.

We’ve pioneered speech technologies, natural language understanding, and machine learning for more than 20 years – and have 3000+ patents to prove it. When you join Nuance, you become part of our mission to positively transform the way people, work, connect, and interact. We are a trusted, full-service partner to the world’s leading financial, healthcare, telecommunications, retail, and government organizations, who rely on us to deliver transformative outcomes that help them push the boundaries of what’s possible.

Check out our team Life at Nuance ( !