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Oracle Senior Principal Program Manager - Technical Operations and Support (JoinOCI-PPM) in Burlington, Massachusetts

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. Ten or more years of project management, product design or related experience needed.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Oracle Cloud Infrastructure (OCI) is a Generation 2 enterprise cloud that delivers powerful compute and networking performance, a comprehensive portfolio of infrastructure and platform cloud services, and the world’s only self-driving autonomous database. The comprehensive nature of Oracle Cloud is a key selection consideration for customers: the broadest cloud portfolio in the industry, delivering a complete range of production-level, cross-functional business applications for each part of an organization with information and data shared seamlessly across Oracle Cloud Applications and other systems.

A critical part of OCI is our network availability and timely, responsive support when our customers need it, which is where our Technical Operations and Support teams come in. As we iterate and improve all facets of tech ops and support to advance our customer experience, we also are helping define Oracle’s broader operations and support experience across legacy services and products.

We are looking for a skilled Program Manager with a passion for evangelizing the customer experience, changing company culture, and delivering results. In this role, you will work with Operations and Support stakeholders across Oracle to align business models and standards, metrics, and create a new paradigm for success. You should enjoy meeting and greeting leaders across the organization, digging in to fully understand their businesses, and creating roadmaps to align large, functional groups toward a unified vision.

Your responsibilities:

  • Own the end-to-end program that identifies opportunities for alignment between OCI Technical Operations and Support and partner Oracle organizations

  • Ardent relationship building, discovery, function mapping and comparison, and creation of an overall data strategy

  • Build and resource the roadmap that extends across organizations to tackle alignment opportunities quickly

  • Dive deep into varying operational models as they exist across the company

  • Serve as the expert and evangelist representing OCI Operations and Support to Oracle partner teams

  • Iterate scorecard metrics to the appropriate level of detail to baseline and eventually compare teams’ performance

Experience you bring:

  • BS or MS degree and a minimum of 8 year of Program Management experience in a related field or industry

  • Experience building multi-quarter, cross-team programs from scratch – starting from an ambiguous prompt, you have built actionable strategies and solutions, identified manageable milestones, and delivered successfully and on time

  • Experience building partnerships with senior leaders and team members across diverse business units within an organization

  • Problem-solving skills and the demonstrated ability to draw conclusions from quantitative analysis, scope technical requirements, and effectively prioritize program deliverables

  • Demonstrated ability to self-motivate and deliver, to make decisions quickly and then iterate if changes are needed

  • Career experience working in a support or operations organization is quite awesome, but not required

Job: *Product Development

Organization: *Oracle

Title: Senior Principal Program Manager - Technical Operations and Support (JoinOCI-PPM)

Location: United States

Requisition ID: 2000150E

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