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Salesforce.com, Inc Sr. Manager, Security & Compliance Customer Success in Burlington, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Description : In the role of Senior Manager, Security & Compliance Customer Success you will be responsible for working on various customer-facing activities ensuring customer understanding and accepting of our security controls and processes. You may also manage others to support similar activities. You will be working with customers from regulated industries particularly from the financial services industry to address their security and compliance related inquiries.

Responsibilities

  • Host and manage complex customer security reviews from Salesforce customers and prospect customers in the AMER/LACA region.

  • Present security and compliance related topics to customers at the Salesforce Innovation Center (SIC) as well as via conference calls

  • Assist Legal organization to negotiate security and compliance language for Master Services Agreements.

  • Provide direction to Sales on customer security questionnaires

  • Publish and maintain customer facing security and compliance documents and white papers

  • Provide inputs to the product management and engineering organizations with customer generated requests

  • Provide security and compliance education and training to various internal organizations (CSG, SE, etc.)

  • Drive process improvement via leveraging the SFDC platform

  • Work independently as well as part of a team

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Experience/Skills Required

  • BS Degree in Computer Science or a technology related field

  • 8+ years’ experience within a Global On-demand environment with a focus on security and compliance

  • 5-7 years of customer facing presentations to ‘C’ level executives as well as technical experts

  • Knowledge of various compliance audits and security certifications (SOC2, ISO27001, SSAE18, PCI-DSS, etc.) highly desired

  • Willingness and ability to travel to domestic and international locations

  • Good organizational skills

  • Strong written and verbal communication skills across multiple levels and functions

  • Comprehensive knowledge of current risks, security frameworks, and trends.

  • AI background a plus

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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