Oracle Technical Analyst 4-Support in Burlington, Massachusetts
Job Identification : 2000136V
Job Category : Support
Job Locations :
Broomfield, Colorado, United States
Colorado Springs, Colorado, United States
Burlington, Massachusetts, United States
Orlando, Florida, United States
Preferred Qualifications for Senior Technical Support Engineer:
Good understanding of the concepts of system architectures and operating systems
Experience in public or private or Hybrid cloud like Oracle Cloud, AWS, Azure, Google Cloud, Rackspace, VMWare
Experience in at least one of the following technologies; TCP/IP Protocols, Network Interfaces, Aggregation and Virtualization, DNS, NFS, Samba, SNMP, NAT, Gateway, Naming Services, Sendmail, Network Security, Ethernet Switches (VLAN/VXLAN/STP) or Infiniband Switches, Routers, IPsec, Load Balancers, Routing Protocols (OSPF/BGP/MPLS/RIP), SDN, CDN, Network device drivers
Experience with diagnostic tools such as iperf, mtr, traceroute, dig, cURL ssh, Wireshark, Network Logs, Netbrain, Thousand Eyes, Network Monitoring/Troubleshooting Tools, Network Performance, Terraform
Experience configuring software based IPSEC and SSL based VPN Solutions such as openswan, openvpn, corente, openconnect, libreswan, vyatta, ipsec-tools/racoon, quagga
Experience Configuring and supporting IPSEC-based VPNs and IPSEC capable hardware devices such as Juniper, Cisco, Sonicwall, Palo Alto Networks, FortiGate, Checkpoint etc.
Experience with Cisco, Juniper, Arista, Brocade, Checkpoint, Mellanox, F5 products a plus
Certification a plus: CCNA, Security, Network, AWS, Azure, System Administration in Unix/Linux/Solaris/Windows, VMWare, Openstack
Experience in C programming or shell programming or python or perl or Java or Ruby a plus
Experience working with REST API based services a plus
Experience in virtualization technologies a plus; VMWare, Xen, KVM, Hyper-V and/or Solaris LDOM/Zones
Must have great skills in troubleshooting and problem resolution
Good customer interaction and organizational skills, able to maintain a high level of customer satisfaction
Excellent verbal and written English Language communication skills
Work a Standard Shift with starting time between 11:00 a.m. and Noon PT
Employees are expected to work in an Oracle office during their assigned shift
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Colorado Pay Range: From $38.85 to $67.98 per hour
From $80,798 to $141,400 per annum
Eligible for equity
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible paid time off (unlimited or accrued vacation and sick leave)
Paid parental leave
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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