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Nuance Technical Publications Manager in Burlington, Massachusetts

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Nuance is looking for an energetic, experienced manager to lead the Enterprise division’s technical publications team. We produce content for a large portfolio of Enterprise products for both internal and external audiences. Our products span a broad array of uses including deploying and managing large-scale customer service solutions to designing, developing, and tuning speech and language-based applications for voice, web, and mobile. We maintain a large base of legacy content as well as supporting significant new product development efforts in the speech and language AI space. We are looking for an inspiring leader to take our content, delivery channels, and overall user experience to the next level.

Principal duties and responsibilities:

  • Lead a team of diverse and talented technical writers distributed across multiple geographies, supporting employee development in the context of a larger collaborative team

  • Work with peers and senior management to identify priorities and allocate staff accordingly and to clearly communicate commitments and expectations

  • Drive continuous improvement processes for content quality and writer productivity, based on business priorities and user inputs

  • Help define the evolution of our content architecture and delivery platform, and plan for how to get from here to there

  • Refine content branding and look-and-feel, and promote consistency across product suites

  • Modernize content through use of web-based media where appropriate

  • Proactively seek opportunities to improve overall product success via enhanced content and delivery methods

  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Education:

Minimum years of work experience: 10+ years of experience in a dynamic software development environment

Required skills:

  • Experience with Agile development

  • Knowledge of content management strategies, information architecture guidelines, and publishing/delivery processes

  • Strong interest in new technologies and ability to learn quickly

  • Proactive team player who can see the big picture, solve problems, and build positive relationships with people in a variety of roles

  • Experience managing and developing people and teams

  • Proven communication and project management skills

  • Comfortable in a fast-paced environment; able to adapt to change and make decisions confidently

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

ID: 1-39565

External Company URL: http://www.nuance.com/

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