Harvard University Admin Dept/Program Admin in Cambridge, Massachusetts
45864BRAuto req ID:45864BRJob Code:359057 Admin Dept/Program Admin Location:USA - MA - Cambridge Business Title:Assistant Director for Operations, Executive EducationSub-Unit:------------ Salary Grade:057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:
BA required. Minimum 7 years of project management experience.
Strong analytical skills and experience in creating reports using data/metrics required.
Fluency or advanced proficiency in office software products (Excel, PowerPoint, etc.).
Proven ability to proof effective proposals, reports and papers.
Must be able to work overtime hours on occasional evenings and weekend as required for program delivery, particularly in summer. Ability and willingness to travel internationally required.
Proficiency in graphic design software (Adobe Creative Suite) a big plus. Previous experience with digital marketing a significant plus. Knowledge of HTML/CSS and/or web development experience highly preferred but not required.
Customer focused, with proven ability to develop trusting working relationships with colleagues as well as government and business partners with high expectations. Must be highly motivated to learn and master new applications and technologies.
The position requires strong interpersonal skills, including the ability to interact well with faculty, staff, participants, alumni, industry leaders and clients across cultures. Flexibility, judgment and ability to handle complex and confidential material with discretion. Strong ability to communicate effectively, both verbally and in writing. Ability to manage multiple concurrent priorities and tasks. Requires a flexible, adaptable team player with an eye for detail and skills to collaborate with multiple teams with shared accountability in fast-paced, high-energy, rapidly evolving environment. Familiarity with Harvard or previous experience in an academic/research environment. Ability to work under pressure while maintaining positive attitude, manage multiple tasks simultaneously, work both independently and as a team member, take both direction and initiative in deadline oriented environment. Strong comfort level with social media/networking tools, internet use, and website editing and content management. Ability to work effectively with a variety of constituents. Excellent judgment in problem solving skills on a consistent basis.
Interest in design, architecture, and/or real estate a plus.
To be considered for this position, please submit a well-written resume and cover letter.
Department:Executive Education and International ProgramsPre-Employment Screening:Identity Job Function:General Administration Duties & Responsibilities:
GSD’s Office of Executive Education and International Programs seeks an experienced Assistant Director to support its executive programs and marketing initiatives, within a growing and fast-paced department. Responsible for managing an annual portfolio of 20+ executive education programs and related events, including all phases of delivery from planning, pre-, during, to post program wrap-up and reconciliation. Responsible for all programmatic logistics and operations, ensuring the delivery of exceptional customer service to faculty and program participants, particularly in leading delivery of the department’s largest program, the Advanced Management Development Program. The Assistant Director will also serve as coordinator for the department’s marketing strategy, working under the direction of and in close collaboration with the Associate Director.
This position coordinates some key aspects of new program development processes, and related documentation and communication activities for executive education programs. Marketing duties will include working with the Associate Director on coordinating all strands of department’s marketing strategy, and helping to drive results across web platforms.
Working under the guidance of the Director and Associate Director, manages all program operations from planning to reconciliation, including all aspects of logistics, event production, and curriculum planning. Establishes the overall program timeline and ensures all deliverables and tasks are completed, coordinating the efforts of faculty, vendors, and supporting units both within and outside Exec Ed. Directly oversees tasks and working processes of existing Program Managers.
Responsible for day-to-day department operations under the direction of the Associate Director.
Serves as departmental program delivery expert, assisting in training of new and existing staff/part-time employees for programmatic duties to ensure responsibilities are met. Provides post-program delivery assessment reports to the Associate Director, identifying areas for improvement.
Under the direction of the Associate Director, works on the implementation and execution of all strands of department’s marketing strategy, including SEO, social, paid/organic search, production of creative collateral & content. Provides data-driven analysis to help deliver profitable growth in enrollment, and creates reports on marketing campaign performance and web analytics as requested.
Works with the Associate Director and program staff on executing recruitment and sales strategies for key programs.
Develops & reports data metrics to monitor and gauge program progress, program-related deliverables and process. Prepares regular reports as requested for all programs, including but not limited to admissions and enrollment, using gathered data from multiple office systems.
Coordinates program delivery activities from registration to closing; actively manages classroom and other program spaces, provides customer service support to faculty and participants on-site and online. Manages all program logistics including material production, venue and space booking, media services, catering, transportation/travel, site visits, and any program-related activities.
Delivers off-site programs as necessary.
Serve as contact on assigned programs for faculty, participants, outside industry professionals, colleagues, students and vendors; principal source of information on department regulations and policies. Develops and maintains program records, assuring compliance with University requirements.
Assists the Associate Director in identifying new systems and leading the implementation of process redesign solutions where needed to ensure efficiency and accuracy. Serves as project manager during migration or updates of web, CRM tools, and other office systems.
School/Unit:Harvard Graduate School of Design EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.