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Kforce Application Support Analyst III in Cambridge, Massachusetts

Kforce has a client in search of an Application Support Analyst III in Cambridge, MA.Summary:In this role, you have the opportunity to be responsible for monitoring and supporting user onboarding/engagement for the Company and Support Services portals, digital solutions to help remove the non-clinical barriers to help patients get started and stay on therapy.You are responsible for:

  • Serving as the company system administrator supporting the US-based team

  • Supporting the user pre-registration processes, customer onboarding for the company portal

  • Monitoring the enrollment and engagement - initiating actions for users who are stuck in a process

  • Supporting the business with standard & ad-hoc reporting of engagement-related data to support our business needs (e.g., developing reports to share with business stakeholders on the performance of the product)

  • Communicating challenges and issues to appropriate internal stakeholders

  • Tableau, PowerBI, OBI or other report suite experience is required

  • Salesforce.com experience is preferred

  • Experience in the healthcare industry is preferred (financial services or other regulated industry is acceptable)

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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