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Harvard University Biz Relnship Mgr in Cambridge, Massachusetts

53608BRAuto req ID:53608BRJob Code:I0859P IT Business Analysis Prfss V Location:USA - MA - Boston Business Title:Business Relationship ManagerSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :059Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:Desired Qualifications

  • Bachelor’s degree in Business, Computer Science or related area; Advanced degree in Business, Computer Science or related area strongly preferred

  • 10+ year project management or account management experience in a professional environment with an advanced degree, or 12+ years of relevant experience in a professional environment with a Bachelor’s degree

  • Ability to work independently with little direction or direct supervision

  • Recognized team leadership and group facilitation skills in complex situations

  • Quick learner, able to come up to speed on IT systems and IT/business processes rapidly

  • Comprehensive understanding of the concepts and processes that create great relationships and can demonstrate leadership skills in providing outstanding customer service in complex situations.

  • Experienced in implementing and refining processes and project/status dashboards

  • Demonstrated success working with business unit partners to identify and prioritize those projects most likely to provide benefits in light business unit and IT goals and strategies

  • Master communicator - can "take charge of the conference room" and effectively lead projects in all forms of communication - project steering meetings, project chartering & kickoffs, stand ups, design sessions, brainstorms, problem solving sessions and retrospectives as well as excellent written communication skills

  • Demonstrates the following interpersonal attributes: Adaptable, flexible; uses grace & tact under pressure; unflappable when confronting challenges; resilient; positive outlook and "can-do" attitude; respectful & approachable style.

  • 3+ years’ experience introducing new project or account management methods and processes.

  • Experience providing high-level technology client services in a higher education or professional setting

Additional Information:This position is approved for a 2-year term (with possibility of renewal/extension) which begins on the person's first day of employment. This 2-year term limit does not apply to current Harvard employees.

During the current period of COVID-19 related restrictions, this position may start as a remote position with the transition to onsite at HBS campus in Boston, MA when the office reopens.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here. (https://www.hbs.edu/employment/Pages/default.aspx) Department:Information TechnologyPre-Employment Screening:Identity Job Function:Information Technology School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Typical Core Duties:

  • Work closely with clients and IT staff to understand business needs, requirements and design solutions

  • May manage multiple projects including helping prioritize and schedule efforts

  • Lead and facilitate team planning sessions

  • Define and drive process changes that improve service implementation and delivery

  • Responsible for preparing executive style presentations and communications

  • Oversee maintenance of project documentation, writing user documentation and communications, designing test plans, and handling escalated support issues

  • May manage third-party partner and/or vendor relationships

  • May work with service desk to help them provide quality support, and help trainers to develop curricula

  • Absorb and leverage project related technology to ensure effective project management and collaboration

  • Serve on the program and other committees as the strategy and planning subject matter expert

  • Apply Harvard University’s IT technical standards and best practices

  • Abide by and follow the Harvard University IT Code of Conduct

Basic Qualifications:

  • Minimum of seven years’ post-secondary education or relevant work experience

Certificates and Licenses:

  • Completion of Harvard IT Academy Project Management Foundations course (or external equivalent) preferred

  • PMP or other relevant certification and experience preferred, e.g., Scrum Master

Job-Specific Responsibilities:The Business Relationship Manager (BRM) serves as the primary point of contact for the customer regarding its IT Business Services and needs and is in the unique role of coordinating the customer needs and the services provided to mutual satisfaction. The BRM is continually acting as a bridge between the customer's evolving business needs and HBS IT's changing technology landscape to provide the best possible outcomes for the school and IT. The BRM helps to align business IT strategy with customer demand and educates our community on HBS IT’s mission, strategy, and vision. The Business Relationship Account Manager also helps define overall processes for the Business Relationship Manager role

  • Builds strong, collaborative, and trusted relationships with business partners and within IT including but not limited to Leadership Team members, Service Owners, Project Managers, and Technical Management.

  • Understand the strategies and plans of the partner’s department and help develop an IT strategic plan/roadmap that maps to business goals

  • Work collaboratively with partners to define and prioritize technology initiatives (new or enhanced services) that will bring the most business benefit.

  • Sponsor/Champion initiatives that create business value (increased revenue, lower costs, increased efficiency) for the organization

  • Can lead partners through business case and proposal development so that beneficial projects and programs are launched and completed

  • Influence business and IT stakeholders, through existing relationships, to move forward with IT initiatives that will benefit the department and organization as a whole and achieve stated business objectives.

  • Understand and solve issues and challenges such as differing agendas, political considerations, and resistance to change.

  • Understand at a high-level the services used by the customers and how they are related to each other to achieve business outcomes.

  • Work with partners to plan and make sure they understand the relevance and impact of IT changes to their operations.

  • Partner with the Portfolio and Project Management Office (PPMO) to ensure a healthy and well-managed partner portfolio. Provides input on the prioritization of partner initiatives based upon HBS needs, strategy, workload, and budget.

  • Oversee program/project budget(s) for partner initiatives and be knowledgeable on budgeting and forecasting across programs and projects.

  • Engage as a project stakeholder, including evaluating project efforts and progress against strategic plans and objectives

  • Negotiate and decides work on behalf of HBS IT and its customers

  • Understand the higher ed industry – trends, competition, future direction. Educate our partners and IT, including Service Owners and Technical Management, on market trends

  • Experience in project management role. Manages ad hoc projects including discovery projects, initiate/document business needs based on new project ideas, and coordinate projects through closure.

  • Assists the Senior Director, Business Relationship Management in further defining the business relationship model by creating, refining, and supporting BRM-related processes, such as role definitions, information gathering and dissemination, dashboards, communication channels, etc.

  • Other duties and responsibilities as assigned

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