Forrester Business Analyst in Cambridge, Massachusetts

Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.

About This Role:

This is an exciting time to join Forrester’s Salesforce development team as we tackle some big migration projects and further embed Salesforce into the DNA of the company. On a daily basis, you will be part of the team coming up with creative, simple fixes to knotty technical and user challenges. You will play a critical role in the Scrum team’s daily standups, testing, and demos. You will be responsible for ensuring the design of business solutions that meet short-term business functional requirements, are positioned for future functional requirements, and fit with the current architecture and strategic road map. You will also implement solutions using your Salesforce configuration skills.

  • Work with the lines of business, support staff, and technology areas to design a technical approach based on the existing standards and processes, and meet the strategic needs of the business while integrating with other business and IT processes.

  • Work with the lines of business to understand business challenges, evaluate options and new technologies, develop scalable solutions, and contribute throughout the project life cycle.

  • Build strong relationships with stakeholders, including application developers, executives, subject matter experts, marketing, and end users, to ensure client satisfaction throughout the project life cycle. Ensure that the solution architecture is realized appropriately.

  • Take ownership of configuration changes throughout the development life cycle (development, testing, deployment, and maintenance).

  • Present detailed solution documentation to both technical and nontechnical audiences.

  • Attend Agile-based project meetings in order to design and scope scalable technical solutions that extend the existing functionality of Salesforce and supporting applications.

  • A B.S. or B.A. degree; this is required.

  • One or more years of experience in Salesforce configuration, design, and/or development.

  • Comfort in an Agile “whole team” environment.

  • Commitment to quality and the role of testing in software development.

  • Experience in designs and site frameworks that anticipate user needs and goals.

  • The ability to analyze business problems and isolate and advocate best solutions.

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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

Posting Title: Business Analyst

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