Akamai Technologies, Inc. Change Management Director - Back Office Transformation in Cambridge, Massachusetts

Change Management Director - Back Office Transformation


Cambridge, United States

Corporate IT

Jul 12, 2018 Post Date

013650 Requisition #

The Director of Change Management (CM) is responsible for organizational readiness and adoption of Akamai's major systems deployment initiatives. This “internal consultant” role’s primary responsibility will be focused on enabling the Digital Back Office. By engaging with business leaders, project managers, technical Subject Matter Experts (SMEs) and key Back Office stakeholders, the CM Director will create and implement change strategies and plans that deliver the intended business outcomes on every internal engagement. This role will work with our CIO leadership team, Business Unit VPs and project team members to ensure adoption, utilization and proficiency of the enterprise changes that affect managers, employees, and customers at Akamai.

As a Change Management Director you will be responsible for:

  • Lead change management efforts around enterprise-wide systems and architecture project(s) related to our Back Office (Supply Chain, Procurement, Invoicing, etc.)

  • Leverage Akamai’s change management framework to create change management work plans, RASCI charts, and tactical change management plans

  • Work directly with executive sponsors to ensure they are actively and visibly supporting the change throughout the project lifecycle

  • Create a new partnership model with appropriate organizational linkages to ensure tight alignment and optimal synergy between IT, Finance, HR, and other Back Office functions.

  • Partner closely with project management to develop integrated project and change work plans and deliverables

  • Leverage User Experience experts to ensure new solutions are aligned with behavioral and cultural norms. Gather the “voice of the user” and champion the user’s perspective in all implementations.

  • Conduct thorough analysis of the business climate, change readiness, and change impacts prior to recommending a change strategy and set of tactics required to drive behavioral change

  • Create and update a fully operational project plan with key milestones and success measures

  • Propagate change management tools and strategies across the organization

  • Build and manage a high-performing team as demand for CM services within this strategic segment increases.

About the Team

As part of the Akamai’s Office of the CIO, the Akamai Digital User Experience and Change Management team is an internal consulting team responsible for working with business and project leaders to deliver transformational change related to systems, processes and policies. Team members are assigned to engage on specific projects and/or with specific business leaders who sponsor such changes. Successful engagements are based on a project’s ability to deliver successful business outcomes, as well as the Change Leader’s ability to cultivate positive business engagements throughout the lifecycle of the project and beyond.

Required Education and Experience

  • Minimum 12 years of relevant experience and a Bachelor’s degree in Information Systems, Computer Science, Engineering, another related field or its equivalent.

Required Skills

  • Minimum 12 years of experience in consulting, information systems, project management, and/or process management with a focus on Change Management as a Center Of Excellence or set of enterprise business initiatives.

Desired Skills

  • Masters/MBA in Management Information Systems, Industrial Psychology, Organizational Development or related area of study.

  • Knowledge and experience working to improve key business capabilities and processes such as supply chain, procure-to-pay, sourcing, and document management.

  • Demonstrated experience leading an enterprise change management effort.

  • Experience working on projects focused on migrating from legacy “on prem” software to cloud solutions.

  • Familiarity with Oracle deployments

  • Experience working in a fast-paced technology company.

  • Certified Change Management Professional (CCMP™) credential.

  • Broad-based systems implementation knowledge and capability with a focus on change management, project lifecycles, and transformation initiatives.

  • Experience working in a matrixed-management environment

  • Experience working with and facilitating virtual teams

  • Working knowledge of multiple change management methodologies such as Prosci/ADKAR, Bridges, Kotter, etc.

  • Demonstrated influence capabilities across senior leadership populations (VPs and C-Suite).

  • Able to craft and deliver communications to a wide audience (C-Suite to employees).

  • Global responsibility where change and people strategy have been critical components to drive successful business outcomes.

  • Experience and desire to actively partner with IT and cross-functional business units to drive outcomes

  • Understanding and appreciation for how the User Experience drives adoption and behavioral change

  • Understanding of business process concepts: process ownership, process flow mapping, measurement and process optimization.

  • Experience driving culture change globally.

About Akamai Technologies

Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.