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Akamai Technologies, Inc. Cloud Support Engineer in Cambridge, Massachusetts

Are you excited by the prospect of working with prestigious global brands?

Do you enjoy working with customers to solve complex technical problems?

Join our best-in-class global technical support team

Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers online presence.

Collaborate with the best known global brands

Cloud Support Engineer's are highly strategic and collaborative amongst a wide range of stakeholders. You are the first point of contact for our customers with troubleshooting complex web and networking issues. You will proactively review and mitigate risks, while minimizing potential disruption. Our team partners with Commerce and Public Sector customers.

As a Cloud Support Engineer, you will be responsible for:

  • Working independently with the customers to solve technical problems

  • Acting as a technical account manager to our strategic customers, to proactively analyze and solve technical issues

  • Working closely with cross-functional teams to coordinate problem resolution

  • Providing support for Commerce and Public Sector customers

Do what you love

To be successful in this role you will:

  • Have U.S. CITIZENSHIP due to legal requirements of our customer base

  • Have 5 years of relevant experience and a Bachelors degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent.

  • Have experience with web programming languages such as HTML, Java Script and ASP

  • Enjoy the challenges working in DevOps environment with a focus on CLI and API

  • Understand how the internet and it's networks and protocols (IP, DNS and routing, HTTP, TCP or web architecture) works

  • Have experience providing technical solutions and support to enterprise Business-to-Business [B2B] customers

  • Have ability to communicate professionally with customers and collaborate with internal stakeholders

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

Working with us

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

  • Your health

  • Your finances

  • Your family

  • Your time at work

  • Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.