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Pegasystems CRM Product Manager, Telecommunications in Cambridge, Massachusetts

CRM Product Manager, Telecommunications

Job Category: Product Management

Location: US - Massachusetts - Remote | US - Massachusetts - Cambridge | US - Massachusetts - Waltham


Meet Our Team:

The team that you will lead is focused on enhancingto meet the needs of firms in the Telecommunications industry. In this capacity you will balance the benefits of specialization with the burden of additional development and maintenance. Your combined industry and technology knowledge along with collaboration with other Product Managers will deliver best-of-breed capabilities for some of the biggest telecommunications companies in the world.

Picture Yourself at Pega:

Pega is changing the way the world builds software. In this role, you’ll help us define and deliver the next generation of Pega’s Customer Service products. This is your chance to get hands-on with leading-edge technology at a business, solving urgent, pervasive problems.

What You'll Do at Pega:

  • Product Management - Translate market needs, customer requests, and corporate goals into clearly defined product vision and functional and non-functional requirements. Align the Customer Service for Comms roadmap with broader Customer Service “horizontal” and platform roadmaps.

  • Competitive Product Analysis - Identify trends in the industry that relate to specific applications and related technical capabilities and business practices

  • Cross-functional Collaboration - work with Sales, Services, and partners to ensure the application is demonstrable with minimal configuration or customization. Ensure teams have a deep understanding of the application’s features, key differentiators, challenger themes, architecture, demonstration assets, etc

  • Evangelize - Present product strategy, future direction, and currently available features to customers, partners, industry analysts and other areas of the Pega organization. Offer opinionated and prescriptive direction on implementation methodology in order to deliver value more quickly.

Who You Are:

You are a Product Manager with deep experience in application technology AND familiarity with the telecommunications industry. You're technically curious and able to learn how the sophisticated Pega platform works. You're especially good at having an informed opinion and influencing others without putting anyone off. You've got knowledge of CRM or Customer Service solutions, ideally having worked in or supported a Customer Service business unit.

What You've Accomplished:

  • You have successfully released a software product in the telecommunications market

  • You have completed a bachelor's degree, ideally a masters in computer science or MBA

  • You have delivered projects requiring collaboration with resources outside your direct control.

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products

  • Continuous learning and development opportunities

  • An innovative, inclusive, agile, flexible, and fun work environment

  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 15775

Inclusion and Diversity - Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all..

As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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